Job Description

About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Detail

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  Understand the role of each team within the department and constantly engage to achieve goals
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  Customer Care: Log all inbound, outbound, and ad hoc events
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  Communications: Proactively engage with merchants regarding ATMs that are out of service
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  Screen and assign all internal and external email/telephone enquiries and requests
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  Manage all customer communications and ensure issues are timeously resolved
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  Manage all related aspects of cardholder transactions disputes
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  Ensure disputes are resolved and reported on within agreed SLAs
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  Ensure sufficient receipt paper is provided to all self-cashed merchants and CIT service providers in time, and within the pre-determined cost brackets
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  Troubleshoot and resolve ATM issues, including hardware & software components
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  Consistently monitor and maintain, and/or improve site and cash centre uptime SLAs
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  Monitor, action, and report on critical sites to ensure best resolution
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  Raise events for matters that require a sit visit or other intervention
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  Practice and facilitate excellent relation building with service providers
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  Adhere to guidelines and protocols regarding 3rd party engagements
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  Ensure constant revision and refining of processes and procedures
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  Follow prescribed channel of communication when making recommendations/escalations
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  Report and follow up on system issues and failures
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  Be available for the cycle shift work on weekends and public holidays

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.