Job Description

Duties

• Drive the organization towards a positive JAWS ratio and driving CTIR to acceptable levels by working together with BU cluster heads including redefining high impact processes as per the approved Operating Model
• Maintain and build Ithalas participation in Bankserv, National Payment System, Payment Association of South Africa, Visa, MasterCard, Cash Management and sponsoring partner banks.
• Assume responsibility for service channels delivery: PORs (points of representation) such as branches and in-store kiosks, ATMs, SSD, card issuing, electronic banking, digital ecosystems, call centre to support the Business cluster i.e. Retail Business Banking, Insurance.
• Cash cycle management including CIT processes and controls.
• Back office operations and process streamlining by supporting product houses i.e. Home Loans, Card, Insurance, Cash Centres, Vehicle Asset Finance.
• Service design and work flow specifications, end to end on-boarding of clients mainly in channels to drive efficiencies and exceptional client-centred service.
• Drive automation of enterprise digital wide environment and data digitization including securities and custody management.
• Location of the banking facilities/channels based on catchment areas and modernisation of the delivery channels.
• Design of work ergonomics and fit for purpose jobs and robust remote and online work environment aligned to the COVID 19.
• Operations control to mitigate operational losses, inefficiencies and wastage including revenue leakage, safety and health working standards.
• Business processing quality control and reliability for service availability for clients according the agreed standards i.e. uptime of channels.
• Performance management of systems and process re-engineering, and execution internal and external SLA with third-parties.
• Annual pricing of business activities based on recovering cost to serve/capital allocated and eradication of revenue leakages.
• Accurate regulatory reporting and compliance support in the channels
• Project management of through execution and control.
• Apply sound and benchmarked corporate governance practices in the business operation.
• Manage financial resources including the budget expenditure for the operations division.
• Manage management information and compile relevant reports to governance structures.

Minimum Requirements

• A post graduate degree in commerce or finance or related qualification
• A Masters degree in business, commerce, economics or strategy will be advantageous.
• 10 years of financial services experience.
• Must possess 3 to 5 years of Retail Banking Operations experience with at least 5 years in a senior management role.
• Have strong experience and understanding of Retail Banking operations.
• In-depth understanding of information technology as it applies to business operations.
• Have knowledge and experience of the project management discipline, product research and development and monitoring and evaluation.
• Have experience of stakeholder management and building buy-in strategy and business cases and be able to operate at C-Suite Level within the Bank.
• Have knowledge and experience of developing and implementing new products.
• Possess the experience of appointing and directing consultants/external resources as and when required.
• Possess strong knowledge of the retail banking business and branch distribution, and its full range of retail banking products.
• Proven success in leading and driving the process improvement agendas with solid results.
• A strong team leader and team player, with excellent communication skills.
• Have strong analytical skills within a solution-orientated focus.
• Have a collaborative and delivery focused leadership style.
• Have a network within the South African banking sector.
• Have the ability to apply business process approach in decision making.
• The ability to communicate effectively at all levels, ensuring understanding, trust, buy-in and from the various parties.
• Have financial acumen

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