Job Description

Overview:
The Chief Information Officer (CIO) is responsible for leading the strategic direction, operational execution, and governance of the organisation's technology and information systems. This includes oversight of IT infrastructure, enterprise applications, cybersecurity, and vendor management. The CIO ensures that technology investments align with business objectives and regulatory standards, including GS1 compliance for data integrity and supply chain interoperability. The CIO serves as a key advisor to the CEO and Executive Committee (EXCO), providing insight and leadership on digital transformation, innovation, and enterprise-wide information strategy.
Responsibilities:
Strategic Leadership & Innovation
Develop the IT, technology, and innovation strategy and direction of the organisation
Design, create, and manage the organisation's technological roadmap and digital vision
Identify and leverage emerging technologies to drive business growth and enhance member engagement
Lead and support the digital transformation agenda, using technology to foster innovation and agility
IT Infrastructure & Operations
Provide oversight and transparency on overall IT infrastructure and solutions
Manage and maintain the organisation's IT infrastructure, including servers, networks, and systems
Implement and maintain suitable application and software management solutions
Ensure robust cybersecurity protocols and mitigation strategies to protect member information and organizational assets
Data & Analytics
Oversee the development of data analytics capabilities to enable data driven decision-making
Prioritise data management, storage, and governance to support strategic insights and business intelligence
Ensure compliance with data protection regulations and industry standards
Governance & Compliance
Provide IT governance and ensure systems adhere to internal policies, legal requirements, and industry standards
Ensure GS1 standards are implemented across systems for product identification, barcoding, and global data synchronization
Support integration with the Global Data Synchronization Network (GDSN) to maintain accurate and real-time product data
Vendor & Stakeholder Management
Manage relationships with technology vendors and partners to ensure value, performance, and alignment with strategic goals
Negotiate contracts and oversee service-level agreements (SLAs)
Provide technical support and advisory services across departments
Cross-Functional Collaboration
Collaborate with internal teams to understand and support their technology needs
Explore new technologies and solutions to improve business processes and operational efficiency
Stay current with technological trends and advancements to inform strategic planning
Requirements:
Bachelor's degree IT / Computer Science Degree mandatory
Related Business degree advantageous
Minimum 10 years of senior IT leadership experience, including strategic planning and enterprise architecture, with a focus on not-for-profit or membership-based organisations, cross-industry experience, e.g. FMCG, Retail, PharmaCare, not-for profit-oriented organisation preferred
Proven experience in digital transformation, infrastructure management, and data analytics
Experience with supply chain standards and the GS1 system is a distinct advantage
Demonstrated success in vendor management, cybersecurity, and cross functional leadership
Proven knowledge of the Microsoft ecosystem, particularly Dynamics CE/CRM, and website management
Key Competencies:
Strategic Vision & Innovation
Technical Expertise & Execution
Business Acumen & Insight
Risk Management & Compliance
Collaborative Leadership
Change Management & Agility

Skills Required