Job Description

Job Mission / Objective
Responsible for the strategic alignment of the IT function to the business strategy in order to effectively
execute on the overall business vision. The incumbent is directly accountable for the whole IT function,
spanning people, processes and technology.
Reports to:
Chief Operating Officer
Requirements
Main Responsibilities:
ALIGN AND PLAN

• Own the definition and management of the IT Strategy that aligns with the
• business strategy and thereby providing IT leadership
• Design the overall IT Operating model and direct all the IT capabilities, i.e.
• Service Planning, Service Development, Cyber Security and Service Management
• Leads all IT-related contractual obligations, i.e. negotiating, renewing or
• terminating contracts
• Designs, establishes, and maintains the IT organisational structure and staffing
• to effectively accomplish the organisation's goals and objectives
• Develops, manages and reports against annual budgets and performs periodic
• cost and productivity analyses
• Effectively managing relationships, both internally and externally
• Develops and manages a proper IT Risk framework that aligns with the business'
• chosen risk methodology with the aim of mitigating risk for the business
• Analyse and ensure development of IT alignment to revenue generating
• business strategies in all key business lines

DESIGN AND BUILD

• Accountable and responsible for all IT-related projects in terms of the management from inception to successful implementation.
• Ensure that new or changed services are designed and documented.
• Recommends and participates in the development of policies and procedures - may serve on planning and policy-making committees.
• Accountable for IT conceptualisation, innovation, design and build in support of new business lines to enable delivery of revenue targets

OPERATE AND SUPPORT

• Develop, manages and reports on key IT metrics to the COO and other executive
• committees.
• Directing the overall daily IT functions, ensuring compliance with regulations and business requirements and ensuring a resilient business.
• Ensures disaster recovery planning, testing and capabilities that will ensure Access Bank's ability to perform its functions in a minimally disrupted manner during such an event at a level acceptable to the Bank, industry and key regulators.
• Represents the organisation at various internal forums, as well as externally at industry forums and regulatory agencies
• Monitors and evaluates operational effectiveness and effect changes required for improvement.
• Ownership and management of technical outsourced, ITAAS and other vendor partners (in cooperation with the relevant business owner) to ensure contract adherence, delivery against service standards and customer expectations.
• Ensure sufficient user support, training and communication is in place to manage organizational culture and behavior relating to cyber security

PEOPLE

• Ensure the efficient management of the IT team to maintain a high standard of excellence
• Development of direct subordinates to ensure consistent delivery throughout
• the business unit
• Form a key component of the Operations Cluster overall leadership team

Academic Knowledge:

• Tertiary qualification, preferably IT related
• A commerce-related or equivalent qualification would be advantageous

Work Experience:

• Extensive (10+) years IT management experience in a finance or customer
• focused environment
• Minimum of 3 - 5 years' experience as CIO / Head: IT or senior IT management
• role in the Banking Industry
• IT Background gained in small and medium banks preferable
• Information Security experience (ISO 27001)
• IT Service Management (ISO 20000) experience
• Extensive knowledge of banking technologies

Skills / Specialized Know How:

• Ability to use independent judgment and to manage and impart information to a range of stakeholders.
• Knowledge and relevant experience of management principles and practices.
• Knowledge of human resources hiring procedures.
• A strong network of 3rd-party vendors and service providers
• Knowledge and expertise in computerized information systems.
• Ability to develop and deliver presentations.
• Ability to communicate effectively, both orally and in writing.
• Skill in budget preparation and fiscal management.
• Knowledge of integrated business management principles and practices as related to overall operations which include IT/systems, back-office and middle-office functions.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Experience in a broad set of technologies and technical platforms
• Ability to foster a cooperative work environment.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Employee development and performance management skills.
• Knowledge of cost control principles and practices
• Knowledge of applicable legislation, standards, policies and procedures within specialty area.
• Knowledge of customer service standards and procedures.
• Knowledge of financial/business analysis techniques.
• Ability to implement an ISMS (ISO 27001)
• Ability to implement a SMS (ISO 20000)

Competencies:

• Strong character & integrity paramount
• High degree of self-confidence; pleasant personality; well presented
• Flexible when necessary
• Able to deal with criticism
• Ability to work under pressure

Benefits

• Medical Aid
• Provident Fund
• Group Life Cover
• Income Disability Cover
• Funeral Cover
• Training & Development

All appointments will be made in line with Access Bank's Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties
Candidates who apply and do not hear from HR within 30 days of the closing date may assume that their application was not successful, and we thank you for applying.