Job Description

A Global Client of ours are seeking a Chapter Lead who will sit at the intersection of people, practice, and performance. This role will form part of a New Centre of Excellence under the People function. Our client is currently in growth mode across multiple regions (Australia, New Zealand, South Africa and the UK) which brings opportunity to evolve and mature their people leadership practices.While we've got strong pockets of technical and delivery capability, we require a more consistent, high-quality people management.This person will be responsible for building capability and growing individual team members through skills development and career management.As part of the People function, Chapter Leads understand the functional craft of their people while ensuring our people are equipped to deliver at a high standard across our projects.This is a people management role - it does not deliver project outcomes directly but is essential to how we drive individual accountability and enable delivery excellence across the business.The role is responsible for:

• People Management and Leadership
• Skills Development & Capability Building
• Career Development & Progression

This model allows us to centralise accountability for how we grow, lead and manage our talent.The relationships this position builds will vary depending on the seniority and nature of the chapters they support. For a mid-tier developer, the Chapter Lead will typically engage with:

• Developers
• Relevant Scrum Masters and Project Managers
• Functional leaders in Engineering

For more senior, cross-functional, or strategic roles, the Chapter Lead's sphere of engagement could widen to include

• Product, Design, or Ops leadership, depending on what's needed to support that person's development and remove blockers

Duties and Accountabilities:People Management & Leadership

• Be the go-to person for your chapter members. Run regular employment and career 1:1s and check-ins.
• Support wellbeing and personal growth, with an open door for career conversations and challenges.
• Build trust through coaching, feedback, and follow-through.
• Identify and remove systemic blockers that get in the way of individuals delivering well.
• Depending on the seniority of the Chapter Lead, the position will work with Project Managers, Scrum Masters, and the People function to escalate issues and land solutions.
• Manage the procedural side of the employment lifecycle for team members (e.g. performance documentation, development plans, exit feedback).
• Ensure accurate, timely updates to HR systems (e.g. changes in role, reporting lines, development milestones, training completed).
• Partner with the People team to ensure team members are supported through onboarding, probation, leave, and offboarding processes.
• Ensure that the business remains compliant with local employment legislation and internal people policies across relevant regions.
• Keep clear records of all people conversations, performance actions, and development progress - no surprises.

• Handle people management issues early (attitude, accountability, underperformance) and escalate when needed providing solid documentation as appropriate.

Skills Development & Capability Building

• Be responsible for improving staff capability in relevant technical areas (e.g. Business Analysis, Development)
• Work with functional Heads and SMEs to identify skill gaps and determine what training, mentoring, or tools are needed to grow individuals and lift performance across the Chapter. Assist in defining what "good" looks like, and action the staff skill development roadmap to get there.

Career Development & Progression

• Support career development conversations and drive meaningful development plans.
• Gather performance data, feedback and context from projects, peers, and self-assessments and run the Annual Review Process.
• Make transparent and fully justified recommendations for promotion, readiness, and areas to grow skill, and follow up to ensure completion of agreed actions

Evolving accountabilities and duties

• There is an expectation that the role accountabilities and duties will evolve over time. It may be necessary to review this job description through a consultative approach and make alterations in response to the changing nature of our work environment, including but not limited to technological requirements or statutory changes.

Resources, Relationships and Authority

• Depending on the seniority the role shall collaborate closely with:
• Engineering and Product teams
• Marketing and sales teams
• Customer support teams
• Executive leadership
• This position requires a high degree of autonomy and the ability to collaborate effectively with cross-functional teams.
• This position will work across a very b

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