Job Description

Reverside is an established IT services provider focused on delivering high-quality Software Development, IT Resourcing, Digital Transformation, and Systems Support solutions. We are looking for skilled Application Support Specialist professionals to join our growing team and contribute to innovative technology projects across various industries.
Key Responsibilities:

• Provide 2nd & 3rd line application support for transactional banking systems
• Support Host-to-Host (H2H), APIs, online banking and internal banking platforms
• Incident, problem, and change management (including war rooms for major incidents)
• Root cause analysis, system debugging, and defect tracking (JIRA)
• UAT, QA testing, release validation and post-implementation support
• Stakeholder management across business, IT, risk, compliance, and clients
• SLA management and client communication during outages
• Risk, audit, and compliance adherence (POPIA, internal controls)
• Process documentation, reporting, and knowledge sharing
• Participation in projects, regulatory changes, and system enhancements

Technical Skills

• Application support experience in banking / financial services
• Strong understanding of Transactional Banking systems
• Host-to-Host (H2H) channel support (including APIs)
• SQL skills for log analysis, data extraction, and troubleshooting
• Log reading & diagnostics (e.g. SQL logs, Graylog, Syslog, network/firewall logs)
• Incident & problem management (2nd / 3rd line support)
• UAT & functional testing experience
• Understanding of financial flows through banking systems
• Ability to work with large data sets and interpret system behavior
• Change and release management support

Business & Domain Skills

• Working knowledge of banking products and channels
• Understanding of risk management, audit, and compliance
• Knowledge of regulatory environments impacting banking
• Ability to assess client impact and business risk during incidents
• Strong documentation and reporting capability

Core Soft Skills

• Strong analytical and problem-solving skills
• Excellent verbal & written communication (technical ? non-technical)
• Stakeholder & relationship management (internal & external)
• High attention to detail
• Ownership and accountability
• Ability to work under pressure and manage multiple priorities
• Teamwork and collaboration
• Ethical judgement and professionalism
• Adaptability to change and flexible working hours

Qualifications & Experience (Mandatory)

• Relevant degree in IT / Computer Science / Information Systems
• Application support
• Technology support
• Service delivery (preferably within a bank)

Skills Required