Centre Manager

Durban, KwaZulu-Natal, South Africa

Job Description

Key Responsibilities:
Operational Management:

  • Oversee the daily operation of the shopping centre to ensure a clean, safe, and customer-friendly environment.
  • Coordinate with security, cleaning, and maintenance staff or contractors to ensure service standards are maintained.
  • Manage centre opening hours, emergency procedures, and ensure health & safety compliance.
Tenant Relations:
  • Serve as the main point of contact for tenants regarding lease terms, operational issues, and support services.
  • Monitor tenant performance and ensure adherence to centre rules and lease agreements.
  • Coordinate tenant move-ins/move-outs and liaise with leasing and legal departments as required.
Financial & Budget Management:
  • Prepare, manage, and report on annual budgets, operating expenses, and capital expenditures.
  • Monitor income from tenants, parking, and other revenue streams.
  • Ensure timely rent collection and follow up on arrears.
Marketing & Customer Engagement:
  • Develop and implement local marketing initiatives, seasonal campaigns, and promotional events to attract foot traffic.
  • Work with marketing teams or external agencies to promote the centres offerings and build community engagement.
  • Gather customer feedback and monitor trends to improve customer experience.
Maintenance & Facilities:
  • Conduct regular inspections of the premises to ensure high standards of maintenance and cleanliness.
  • Manage repair requests and coordinate with contractors or facility teams for timely resolution.
  • Ensure compliance with all safety and environmental regulations.
Reporting & Compliance:
  • Provide regular performance reports to property owners or senior management.
  • Ensure compliance with local laws, zoning regulations, and company policies.
  • Keep accurate records related to leases, expenses, maintenance logs, and incidents.
Required Skills and Qualifications:
  • Diploma or Degree in Business Administration, Property Management, Real Estate, or related field.
  • Experience with property management software and basic IT tools.
  • Familiarity with local retail trends and consumer behavior.
  • Proven experience in retail, property, or facilities management, preferably in a shopping centre or retail environment.
  • Strong leadership, communication, and interpersonal skills.
  • Financial literacy and experience with budgeting and reporting.
  • Good understanding of commercial leasing and tenant management.
  • Problem-solving skills and ability to handle high-pressure situations.

Skills Required

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Job Detail

  • Job Id
    JD1549821
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal, South Africa
  • Education
    Not mentioned