Job Description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe's fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.


IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk - powered by local expertise, delivered at European scale.


We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.


? In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.



Today, we're a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia--and we're continuing to grow.


At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It

: We take ownership, follow through, and get things done.

All

In : We collaborate, support each other, and commit fully to shared goals.

Connected

: We build trusted relationships with colleagues, clients, and partners.

Hungry to Grow

: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you'll feel right at home here.

The Role

This candidate for this position will need to have the knowledge and ability to maintain and configure Ekco MSP's backup solutions for clients, have proficiency when using ConnectWise Manage and N-Able N-Central RMM, and have vast knowledge of Ekco MSP client environments and Ekco MSP solutions.

Responsibilities

Work as part of a team shift to deliver 24/7 services to our customers. Manage and report on client backups. Ensure new customers are correctly onboarded into Central Services. Ensure existing customers are correctly offboarded by Central Services. Create and manage automations generated within N-Able N-Central. Create and manage monitors generated within N-Able N-Central. Handle any internal requests/issues relating to ConnectWise Manage and N-Central. Liaise with deployments, projects, sales and service departments when required. Manage patching for all clients for both servers, endpoints and firewalls. Triage alerts from third-party SOC & SIEM providers Cover helpdesk support during an emergency on request

Requirements

Proven knowledge of a ticketing system and RMM system. Experience working with Microsoft 365, Azure and Active Directory. Proven experience with Windows and Mac desktop and server operating systems. Experience in backup solutions. Experience working with networks and networking hardware. Engineers should be at least a Tier 2 skill Set. Knowledge of Windows and Mac OS -Configuration and troubleshooting Knowledge of programming languages, i.e. PowerShell, Batch, Python, is preferred Minimum of 2+ years' experience as a Level 2 Service Desk Engineer. College Degree (Three-year college or technical school) Preferred, Field of Study: IT or related technical field is an advantage.

Why Ekco

? Microsoft's 2023 Rising Star Security Partner of the Year First Irish Microsoft MSP to achieve all four Microsoft Security Specializations Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards A culture rooted in diversity, equality, inclusion & belonging A commitment to internal mobility and career progression Flexible, family-friendly working at the heart of our culture * Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.