Job Description

Purpose of the position:

To assist in the efficient running of the Onboarding HUB through sound management and administrative practices.
To promote a positive image of KBC as the first point of Contractor contact.

Inherent Requirements:

Matric Advanced Computer Literacy Experience in a service-related environment with a desire to achieve high standards of Customer service Excellent knowledge and experience of the use and support of the Passport 360 system

Duties and Responsibilities :

Engage with existing contractors to provide information regarding products and services offered by KBC. Attend monthly concentrator contractor meetings as scheduled Attend meetings at HUB Clinic when they are scheduled, and address any issues brought up regarding contractors Assist investigation officer to obtain information about a contracting company as recorded on Passport 360 as and when required Block companies / employees due to noncompliance or on request from client safety department on the client's in-house system. Assist new companies with the onboarding process. Assist contractors with medical bookings as per client process Continually monitor the efficiency and effectiveness of the Passport 360 system and report errors or issues to the Development Team. Conduct audits on Contracting Companies linked to Passport 360 vs SAP-engaged Companies Engage with walk-in clients at the contractor HUB to promote the KBC and Passport 360 brands

Character Traits:

Present innovative solutions to problems Client Engagement Ability to multi-task under pressure Exceptional attention to detail

Interviewing process:

1 to 2 Panel interviews

Reporting to:

Digital Systems Coordinator

Please note should you not receive a response within one week of applying, you may consider your application as being unsuccessful.

Please note that appointments will be made in line with the Company's EE targets.

Job Type: Temporary
Contract length: 12 months

Application Question(s):

Do you have any Passport 630 experience?
Work Location: In person