Casual Weekend Reservations Assistant
Stellenbosch, WC, ZA, South Africa
Job Description
Jordan Wine Estate is seeking a professional, friendly, and organised Casual Reservations Assistant to join our team on weekends. This role is perfect for someone who enjoys guest communication, thrives in a fast-paced environment, and has a passion for hospitality and wine.
Key Responsibilities
Respond to telephone and email reservation enquiries promptly and professionally. Manage bookings on Dineplan, including confirmations, deposits, and updates. Keep the Cellar Door and Reservations team informed of booking movements. Assist with Jordan Luxury Suites reservations, including: Corresponding with guests, booking platforms, and agents. Managing deposits, payments, and billing. Upselling estate offerings and experiences. Recommending dining, wine tasting, and local experiences in Stellenbosch. Recording CRM notes and applying them for returning guests. Provide excellent guest service and assist with other administrative tasks as required.
Requirements
Previous experience in hospitality, reservations, or customer service is preferred. Excellent communication skills, both written and verbal. Knowledge of booking systems; Dineplan experience is an advantage. Strong organisational skills and attention to detail. Availability to work weekends. Friendly, professional, and guest-focused attitude.
Job Type: Part-time
Work Location: In person
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Job Detail
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Job IdJD1614844
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, WC, ZA, South Africa
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EducationNot mentioned