Job Description

LOOKING FOR STELLAR TOP CANDIDATES
Position: Case Manager (Healthcare)
Working Hours: Full-Time 9:00 am - 5:00 pm EDT
Salary: 800 - 1000 USD (based on experience and the client's final offer)
Search: South Africa
About the Client:
In today's world, pills and procedures are seen as the default prescription. We believe there is a better way forward. We have made it our mission to re-imagine the way patients recover from and manage cardiovascular diseases. We strive to show patients that there is an alternative to the endless cycle of pills, appointments, and procedures. If this resonates with you, join us. Together, we will embark on our collective journey of hope and healing.
About the Role:
As our Case Manager, you'll be the connective tissue between clients and our care providers, playing a vital role in onboarding, supporting, and guiding clients throughout their health journeys. Your work will directly contribute to client satisfaction, better health outcomes, and the overall success of our mission
Role Responsibilities:

• Onboard new clients and guide them through the initial platform setup
• Coordinate communication and scheduling between clients and care providers (coaches, therapists, etc.)
• Provide ongoing client support and ensure consistent engagement
• Manage administrative tasks including scheduling, documentation, and follow-ups
• Maintain clear and timely communication with both clients and internal teams
• Track progress and flag issues or concerns to the appropriate team members
• Manage payment and collection schedules of clients - continuously coordinate with Sales and Clinical team based on updates

Requirements:

• 1-3 years of experience in case management, client success, or similar roles--healthcare experience a strong plus
• Excellent verbal and written communication skills with a clear, neutral accent
• Personable and empathetic--able to build trust and rapport across diverse populations
• Detail-oriented and highly organized, with strong follow-through
• Technically savvy--comfortable working across tools like EHR platforms, CRMs (e.g., GoHighLevel), and other cloud-based systems
• Adaptable and resourceful--comfortable working in a fast-paced, startup environment

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.