Job Description

Work Description

The Case Facilitator is responsible for providing basic patient level support to all HIV positive newly diagnosed patients, patients already on HIV treatment, those beginning their treatment journey, PrEP seeking clients and those who are on PrEP and need to visit for their follow ups

Technical Work Responsibilities

• Coordinate with healthcare facilities / workers to locate newly identified HIV- positive clients /cases requiring linkage into care.
• Be able to provide simple and relevant HIV/TB/PrEP information to patients in a clear, convincingly, and understandable manner.
• Accompany the patient through ART initiation steps and ensure timely start on ART.
• Follow up on waiting lists for clients seeking PrEP
• Register and maintain all patients on ART into the appropriate data collection registers/tools.
• Coordinate referrals to clinic and community-based HIV care and treatment services, and advocate for accessibility to these services.
• Conduct follow-up communication to deliver support to assigned patients as per case management protocol, such as patient reminders to appointments.
• Actively track their cohort of patients to ensure that they are recorded as linked to care in Tier.Net.
• Actively engage with tracers and community based services to find patients who have missed appointments and ascertain if they are lost to follow up.
• Liaise with clinical teams on any basic clinical guidance that needs to be followed up.
• Record and report all data obtained in the field.
• Continue to maintain contact despite decanting to remote pick up solutions
• Create social media groups of adherence to ART and PrEP
• Participate in basic facility quality improvement activities to address retention in care system/patient gaps.
• Provision of initiatives to minimize loss to follow up (LTFU).

Attributes

• Ability to maintain confidentiality
• Good organisational skills
• Fluent in IsiZulu
• Excellent social skills, team player, performance oriented, calm under pressure and self-motivated
• Excellent communication skills, listening skills, knowledge retention and the ability to establish effective, trusting relationships
• Demonstrable empathy, compassion and an understanding of the cultural and socioeconomic backgrounds in the community

Education

• Post matric qualification - social science / equivalent diploma/degree

Advantageous

• Relationship Counselling Certificate
• Advanced Adherence Counselling Certificate
• Social Science Degree or related degree
• Trained on IACT, Kids Alive, AGL / NAS / AYFS

Experience

• At least 2 yearsxe2x80x99 HIV / TB testing and counselling in a Key Populations programme.
• At least one-year experience in providing support/counselling to HIV Infected Individuals dealing with psychosocial issues that influence Health-seeking behaviour

Requirements

• SA Citizen or valid work permit to work in South Africa
• Basic computer skills
• Willing to work overtime
• Willing to travel within / outside of the local working area

Please note:

Kindly provide current and relevant references for background checks

These appointments are subject to the preferred candidates obtaining the necessary security clearance, reference checking and competency assessment. We embrace employment equity and are committed to achievement of fair and equal representation of our workforce. Preference will be given to internal applicants and candidates from previously disadvantaged backgrounds.

Aurum welcomes applications from all persons with disabilities

Whilst all applications will be carefully considered, only short-listed applicants will be interviewed. If you do not hear from us within 21 days of the closing date, this will mean that your application has been unsuccessful. All interviewed applicants will receive feedback as part of our continued drive towards people development.

Closing Date: 21 September 2023

The Aurum Institute