Job Description

About CTIA

CTIA is a leading educational institution committed to providing high-quality academic programs, fostering a dynamic learning environment, and empowering students to reach their full potential. Our Centurion campus offers a range of innovative programs and prides itself on its collaborative approach to education.

Position Overview:

The Career Consultant is responsible for guiding and supporting prospective students and financiers in selecting the most suitable Chefs courses to align with their career aspirations. This role involves a combination of sales expertise and advisory skills, ensuring students are matched with courses that meet their skills, interests, and goals while maintaining affordability. The consultant plays a key role in driving student enrolments and ensuring that prospective students make informed, confident decisions about their education.

Responsibilities

Student Enquiries & Follow-ups:

Respond promptly and professionally to enquiries across multiple platforms. Conduct timely follow-ups with all leads to maximize conversion rates.

Needs Assessment & Course Recommendation:

Assess prospective students' needs, interests, and career goals to provide personalized course recommendations that align with their objectives and affordability.

Enrolment Process:

Ensure the enrolment process is efficient, seamless, and completed accurately. Work towards achieving or exceeding individual and team enrolment targets on a monthly and quarterly basis.

Promotional Events & Outreach:

Actively participate in open days, school visits, expos, and other promotional events to engage potential students. Track and report on the success of these events in generating leads and enrolments.

CRM & Data Management:

Maintain and update CRM systems, SharePoint, and spreadsheets with accurate lead and enrolment information. Provide timely and accurate sales reports, including lead conversion data.

Customer Relations & Communication:

Provide exceptional customer service, ensuring prospective students feel supported throughout their decision-making process. Utilize virtual platforms (Zoom, Teams, etc.) for consultations when needed.

Key Knowledge & Skills

Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. A customer-oriented approach with the ability to engage students and resolve issues effectively. Proficiency in data management and administrative tools. Ability to work independently and as part of a remote team. Problem-solving skills and a proactive mindset in handling administrative tasks in a digital environment. Comfortable using various online platforms, administrative tools, and student management systems. Proficiency in Microsoft Office Suite, Google Workspace, and database management is a must.

Requirements

A relevant tertiary qualification, i.e. sales, marketing or business, would be advantageous for this role Proven track record of meeting or exceeding sales targets 2-3 Years proven experience in an educational or customer service environment is essential. Clear criminal and credit check Valid South African ID / Passport Valid driver's license and own vehicle Exceptional administrative skills are required, with a strong emphasis on attention to detail and a high level of accuracy, particularly in handling student-related processes

What We Offer:

Competitive salary and benefits package. Opportunities for professional development and career growth. A vibrant and collaborative working environment.
Job Type: Full-time

Work Location: In person