Job Description

LOCATION:
Port Elizabeth Campus
JOB TITLE:
Career Centre Coordinator
JOB OVERVIEW:
The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback mechanisms and driving continuous improvement in student satisfaction and outcomes.
KEY RESULT AREAS:
Career Centre Marketing & Events

• Creates ongoing Career Centre awareness, through awareness campaigns, in-class visits, workshops, App notifications, e-mails, sms's, WhatsApp groups and daily interaction with students
• Ensures that sufficient students and alumni have accessed and engaged with the Career Centre Platform by marketing the Career Centre Platform to students and Alumni.
• Assists with the roll out of all relevant student related surveys and collates findings
• Hosts the Graduate Employment Workshop (GEW) and the Alumni Connect Evening for Alumni.
• Upskills, leads and empowers the Campus team to market the Career Centre and its platform to the student body.
• Uploads job opportunities onto the Career Centre job directory.

Industry Partnerships & Work Integrated Learning (WIL) Placements

• Monitors student placements and individual competence during industry placements and reports back to the Campus
• Arranges and attends student Visits during Industry placements
• Liaises with industry contacts to place students in practical work experience.
• Prepares and disseminates monthly communication on students progress in their placements
• Attends to student and /or industry partner queries and requests pertaining to industry placements and performance, timeously.
• Prepares reports on student placements, identifying trends and makes recommendations for improvement
• Participates in interventions between students and employers to resolve conflicts

Networking for Job Opportunities

• Attends and participates in networking forums resulting in the increased awareness of quality graduates.
• Identifies local businesses to partner with and actively seeks job opportunities that are in-line with the qualifications offered
• Makes contact with prospective, local business partners.
• Markets the brand and demonstrates the value of recruiting through the Career Centre.
• Conducts regular meetings with clients.
• Ensures and enables clear and open communication between the clients and the Career Centre.
• Conducts regular meetings with clients to understand the needs and establish and maintain relationships.

Career Support & Advisory

• Advises students on Career Centre Platform offerings: interactive career tools, e-learning content and assessments.
• Guides and advises on Curriculum Vitae (CV) and interview preparation and offers general career support.
• Offers one-on-one career consultations, assisting students in gaining self-awareness and work readiness skills in conjunction with the Career Centre Platform.
• Designs and presents a range of interactive workshops in relation to work readiness.
• Hosts work readiness workshops and showcases by inviting industry leaders to address students.
• Supports and collaborates with Campus Head regarding events and workshops

Student/Alumni Recruitment

• Receives requests for students/ graduates from clients.
• Sends a job specification to clients to complete.
• Advertises the job on the campus in relation to the relevant target market.
• Uses different mediums to advertise the jobs.
• Receives and screens students Curriculum Vitae's (CV's).
• Obtains recommendations from lecturers on suitable candidates.
• Conducts one-on-one interviews with these potential candidates.
• Submits Curriculum Vitae's (CV's) to clients.
• Tracks applications by following up with clients on placements made.

Alumni Contact & Relations

• Keeps Alumni data base up to date
• Extends career support to Alumni allowing them to take advantage of professional networks.
• Offers alumni the opportunity to reconnect with fellow students through networking functions, workshops and Alumni reunions.
• Creates a platform for Alumni to give back to the brand and students either by providing graduate job opportunities, talks or providing mentorship to current students.
• Remains in contact with existing Alumni and track their success in Industry.

EDUCATION:

• Certificate/ Diploma/ Degree in Business Administration, Customer Relations, or a related field.

EXPERIENCE:

• Minimum of 2 years' experience in customer success, customer service, recruitment and placement or a related role, preferably in an educational setting.
• Proven track record of managing and administering customer success/service/engagement programmes.

SKILLS:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Telephone Etiquette.
• Advanced Oral & Written Communication.
• Time Management & Planning.
• Willingness to Learn.
• Customer Service Focused.
• Target driven with an ability to handle pressure.

Skills Required