Job Description

Build a Legacy in Care

Care Plan Facilitator (Senior Practitioner)

Do Not Apply If:

You are looking for a comfortable, pre-defined role. You are not prepared for the chaos of a ground-up rebuild. You cannot work autonomously and create structure from ambiguity. You do not have a relevant degree (Psychology, Social Work, Occupational Therapy) and proven experience in client intake, assessment, and multi-stakeholder coordination.

The Opportunity:

We are not offering a job. We are offering a partnership to build a new standard of care.

The Well & Co is in a deliberate, ground-up rebuild of its service delivery. Our systems are being built in real-time. This is hard, messy, and requires a level of resilience and vision that is not common.

This is your chance to step into that chaos and create order. To design the client journey from a blank page. To be the reason a family transitions from crisis to confidence. To leave your fingerprint on a system that will last long after you've built it.

The Role: Care Plan Facilitator (Senior Practitioner)

You will be the central guide for our clients. Your mission is to conduct a holistic needs assessment, design a personalised support plan, and coordinate a team of care professionals to bring that plan to life.

This is an end-to-end role:

Holistic Assessment:

You will meet with clients and their families to understand their medical, social, emotional, and practical needs.

Plan Design:

You will architect a comprehensive support plan that outlines the goals, interventions, and required services.

Stakeholder Coordination:

You will be the link between the client, their family, support workers, therapists, and doctors, ensuring everyone is aligned.

Advocacy & Navigation:

You will help clients understand and access their rights and the services available to them within the South African landscape.

Monitoring & Review:

You will own the client's journey, ensuring the plan is effective and making adjustments as needed.

Who We Need:

You must be:

A qualified professional (Degree in Psychology, Social Work, or a related field). SACSSP registered (or eligible for registration). An expert in client-facing assessment and planning. A phenomenal communicator and natural problem-solver. Exceptionally organised and proficient with digital tools. Resilient, autonomous, and driven by a need to see real-world impact.

Your Growth Pathway: Build, Lead, and Own

Your progression and pay are tied to our shared revenue milestones. We succeed together, or not at all.

Your Growth Pathway: Build, Lead, and Own

Your progression and pay are designed to scale with your impact and our shared success.

Gate 1: The Builder

(Company Revenue < R25M)

Hourly Rate:

R80/hr

Plus:

7.5% commission on the first week's support plan for every client you onboard.

Your Mission:

Build the system from zero.

Gate 2: The Leader

(Company Revenue >= R40M)

Hourly Rate:

R160/hr

Plus:

7.5% commission on your clients + a 2.5% override on your team's clients.

Your Mission:

Lead and scale a team.

Gate 3: The Partner

(Company Revenue >= R62.5M)

Hourly Rate:

R320/hr

Plus:

Equity stake.

Your Mission:

Lead the department and partner with us to launch your own practice.

How to Apply (Please read carefully):

If you have read this and are excited by the challenge, not intimidated by it, apply now.

Your CV. A cover letter (non-negotiable) explaining

why a rebuild phase appeals to you

and

describing one complex client case you managed from intake to resolution.

Applications without a cover letter will not be considered.

Job Type: Full-time

Pay: R80,00 per hour

Expected hours: No more than 40 per week

Education:

Bachelors (Preferred)
Location:

Johannesburg, Gauteng (Preferred)
Work Location: Hybrid remote in Johannesburg, Gauteng

Expected Start Date: 2025/09/30