Job Description

Care Manager
Location: Remote (South Africa preferred)
Industry: Mental Health & Psychotherapy
Schedule: Full-time | Monday-Friday | 9 AM - 6 PM US Central Time (with some weekend availability required)
About the Role
We are seeking a warm, highly organized, and articulate Care Manager to join a premier group psychotherapy practice specializing in Couples Therapy and Sex Therapy. This is a higher-level administrative role best suited for someone who thrives in a fast-paced, client-facing environment and is comfortable speaking openly and compassionately about topics related to intimacy and sexuality.
As the primary point of contact for incoming clients and external partners, you'll manage a wide range of duties--from client intake and therapist scheduling to outreach and team support. This role is perfect for someone with a client service background, strong phone presence, and passion for mental health.
Key Responsibilities

• Serve as the first point of contact for incoming client calls and inquiries
• Manage therapist scheduling using practice management software
• Match new clients with appropriate therapists and coaches based on their needs
• Conduct satisfaction calls following first appointments to ensure service quality
• Follow up with leads and referrals who have not engaged
• Respond promptly to new inquiries via phone, email, and contact forms
• Support billing-related coordination
• Conduct initial outreach, job posting, and pre-screening interviews for new therapist applicants
• Lead pre-screen interviews for therapists and coaches applying to join the team
• Perform community outreach and business development efforts with partner organizations, clinics, and institutions
• Contribute to ongoing refinement of intake, onboarding, and team management processes
• Support general administrative tasks as needed
• Attend weekly team meetings
• Provide weekend coverage for intake calls, when necessary

Objectives

• Maintain high client engagement and satisfaction rates through effective intake processes
• Improve internal systems and workflows to support long-term business goals
• Track and report relevant KPIs and operational metrics
• Expand brand awareness and presence within local and online communities

Requirements

• Associate's or Bachelor's degree (preferred in psychology, social work, or a related mental health field)
• Minimum 4 years' experience in client services, care coordination, or clinical intake
• Excellent verbal and written communication in English, with a warm and professional tone
• Strong comfort discussing sensitive topics, including intimacy and sexual health
• Self-starter who is proactive, goal-driven, and comfortable managing responsibilities independently
• Detail-oriented with strong organizational skills
• Proficient with spreadsheets, email, scheduling systems, and Zoom
• Available for some evening and weekend support aligned with client behavior trends

Why Join Us?
You'll be working with a passionate, mission-driven team committed to creating a supportive space for clients and clinicians alike. We value authenticity, sex-positivity, and compassion--and we're looking for someone who shares these values to help us grow and deliver exceptional care.