Job Description

Duties and Responsibilities

Quality Management & Compliance

Ensure Quality Management System (QMS) policies and procedures are in place, reviewed, and updated regularly. Ensure all corporate business activities comply with QMS requirements. Manage site compliance with all relevant legislation, regulations, and accreditation requirements. Facilitate and prepare for ETQA visits, audits, monitoring, moderation, and reporting. Manage academic quality assurance and continuous improvement in teaching and learning. Ensure academic staff accreditation to meet programme delivery standards. Manage subcontracted training providers and ensure compliance with contracts and standards.

Strategic & Operational Management

Implement strategies and policies as assigned by the COO and the Board. Oversee organisational operations and ensure compliance with legal and regulatory requirements. Develop, implement, and monitor long-term financial viability strategies. Design, implement, and monitor the overall Campus Plan. Lead the development and implementation of the Campus Marketing Strategy. Conduct management meetings and prepare reports for EXCO. Maintain the Management Calendar of Events and track interventions with teams and clients.

Leadership & Team Development

Provide leadership and guidance to Senior Managers and direct reports. Evaluate performance management of Senior Managers and staff. Strategise employee development and capacity-building initiatives. Conduct performance reviews and support staff wellness programmes. Assist Operations Management with training implementation and staff development. Manage admin staff, facilitators, and support teams (gardening, domestic, guest relations).

Academic & Training Delivery

Facilitate, assess, and moderate as required. Conduct external moderation meetings. Arrange and lead academic meetings. Implement planned training and oversee effective delivery. Manage certification ceremonies and learner recruitment processes. Attend SETA/ETQA workshops to remain updated on industry and compliance requirements.

Stakeholder & Client Relations

Maintain strong relationships with SETAs, government bodies, corporate clients, and host employers. Liaise with stakeholders, SETAs, and DHET to ensure alignment with requirements. Attend networking events to build institutional visibility and partnerships. Monitor learner and client satisfaction, ensuring effective communication and resolution of issues.

Campus & Site Management

Oversee day-to-day campus operations, including learner enquiries, inductions, progress monitoring, discipline, and assessments. Manage facilitator schedules, cost controls, and programme delivery. Coordinate site maintenance, cleaning, safety, and security, including: OHS and fire safety management (meetings, signage, risk assessments). Estates, equipment, and stock reporting to the Operational Manager. Access control and security oversight.

Finance & Reporting

Ensure profitability through sound financial management. Communicate with Finance Department regarding invoicing and financial reporting. Produce regular sales reports and monitor financial performance.

Industry & Legislative Alignment

Stay abreast of industry trends, needs, and requirements. Keep updated with legislation pertaining to skills development and higher education.

Qualifications

Tertiary qualification will be advantageous

Work experience

Minimum of 5 years at Managerial level.

Attributes

Excellent organizational and planning skills with the ability to prioritize time and work effectively.

Excellent interpersonal and communication skills.

Ability to work independently and as part of a team.

Strong people skills with the ability to work under pressure.

Highly motivated, confident communicator with the ability to engage with people at all levels.

Pays attention to detail and displays a high level of integrity.

Excellent communication and interpersonal skills with the ability to work across diverse cultural backgrounds.

Special Requirement: Driver's license.

Job Type: Full-time

Work Location: In person