Job Description

Are you an operational expert who thrives on excellence and efficiency? We need a Campaign Operations Lead to ensure the flawless execution of retail media campaigns for a portfolio of top-tier brands. This leadership role is central to our operations, accountable for designing, governing, and improving end-to-end campaign processes. You will lead a team of campaign managers, troubleshoot complex issues, and be the ultimate gatekeeper for quality and compliance, ensuring we deliver outstanding client service.
Accountable for all end-to-end campaign implementation processes, from booking to reporting, ensuring they are efficient and effective
Manage third-party media partners and vendors, holding them accountable to SLAs and quality standards
Troubleshoot campaign delivery and reporting issues, proactively anticipating and resolving client concerns
Collaborate with proposition and platform teams to integrate new media and drive operational efficiencies
Lead, manage, and coach a team of Campaign Managers/Executives, fostering a culture of continuous improvement
Skills & Experience (Not negotiable):
Proven experience within retail media campaign management & execution, either on the retailer or agency side
Line management experience
Familiarity and understanding of retail media, media platforms, and media planning
A degree-level qualification
Contact JADE GELDENHUYS on 021 418 1750, quoting the Ref: CTD000180.
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Skills Required