Job Description

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An extraordinary opportunity awaits a passionate and experienced hospitality professional to lead operations at the iconic Hamilton's Tented Camp, nestled deep within the Kruger National Park. We're seeking a dynamic Camp Manager who thrives in remote luxury environments and is ready to deliver unforgettable guest experiences while driving operational excellence.
This is more than a management role--it's a chance to shape the soul of one of South Africa's most exclusive safari destinations. As a strategic leader and hands-on host, you'll oversee every detail of camp life, from guest activities and staff development to logistics, compliance, and community engagement.
Key Responsibilities
Operational Management:
- Oversee all aspects of daily camp operations in partnership with Lodge Management.
- Ensure seamless coordination across departments to maintain high service standards.
- Manage logistics, maintenance, and hygiene protocols across camp facilities.
- Sales of beverages and handcrafted curios to enhance the guest experience.
Guest Experience
- Deliver personalized, world-class hospitality to every guest.
- Plan and execute daily activities, including game drives, bush walks, and surprise experiences.
- Resolve guest concerns promptly and professionally.
Staff Leadership
- Support recruitment, training, and performance management of camp staff.
- Foster a culture of excellence, respect, and continuous development.
- Uphold disciplinary protocols and resolve internal conflicts with integrity
Financial Oversight
- Assist in budget development and cost control measures.
- Maintain accurate inventory and financial reporting systems.
- Conduct monthly, quarterly, and annual stock takes.
Compliance & Sustainability
- Ensure adherence to SANParks regulations, environmental standards, and safety protocols.
- Maintain up-to-date licenses and permits for camp operations and staff.
- Champion eco-conscious practices and community development initiatives.
Health & Safety
- Implement emergency procedures and uphold sanitation and food safety standards.
- Ensure medical readiness and trauma response capabilities.
Reporting & Communication
- Provide regular performance updates to senior management.
- Maintain clear communication channels with staff, guests, and leadership
Continuous Improvement
- Analyze feedback to identify areas for enhancement.
- Introduce innovative ideas aligned with the Imbali Safari Lodge brand.
Requirements

• Minimum 3 years' experience in camp or lodge management.

• Strong leadership, interpersonal, and crisis management skills.

• Must demonstrate maturity, professionalism, and excellent communication skills.

• Valid driver's license and off-road driving proficiency.

• First aid training and basic mechanical/electrical knowledge are beneficial.

• Proficient in Microsoft Office.

• Knowledge of Kruger Park geography preferred.

• Familiarity with South African tourism regulations and Acts.

• Fluency in English; Shangaan or related African language advantageous.

• Knowledge of foreign languages would be advantageous.

• Warm, professional, and guest-centric demeanor.

• Adaptable, resilient, and composed under pressure.

• Detail-oriented with high standards of cleanliness and presentation.

• Self-disciplined, punctual, and respectful.

• Passionate about flora, fauna, and cultural engagement

• Capable of working independently, handling pressure, and taking full responsibility for tasks.

Benefits
The position is available to either a single candidate or a couple, provided one partner is a qualified Field Guide or Lodge Administrator.
- This is a live-in role, suitable for individuals or couples.
- Accommodation and meals are provided.
- Leave includes 7 consecutive days off per month and 21 consecutive days of annual leave.
- Applicants must supply contactable references from at least three previous managers.
A highly competitive, market-related package will be discussed during interviews or upon request.
The package includes a Provident fund of which the company contributes 5%.

Skills Required