Call Controller
Cape Town, WC, ZA, South Africa
Job Description
Are you highly organized, detail-oriented, and great at keeping things running smoothly? We're looking for a
Technical Call Controller
to be the link between our clients and our technical team.What You'll Do
Service Calls:
Log incoming service requests, assign them to technicians, and track until completion.Scheduling:
Prepare and email out the daily technical schedule, keeping in touch with technicians throughout the day.Installations:
Coordinate installation dates with clients, prepare paperwork, update the install board, and schedule inspections.Stock & Supplies:
Log toner/paper orders, assign deliveries, manage courier bookings, and track technician boot stock.Alerts & Meters:
Monitor automated alerts, log faults, and collect client meter readings.Monthly Checks:
Assist with vehicle inspections, stock takes, petty cash, and office supplies.What We're Looking For
Previous experience in
dispatch / call control / service coordination
(Copiers, Telecoms, CCTV and IT services is a plus). Excellent communication skills (phone, email, written). Strong multitasking and planning ability. Comfortable with MS Office and service logging systems. Customer-focused with an eye for detail.Job Type: Full-time
Pay: R8000,00 - R15000,00 per month
Application Question(s):
Do you have your own reliable transport?
Work Location: In person
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Job Detail
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Job IdJD1531595
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned