Job Description

Purpose of the Job

The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of call centre agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service.

Job Objectives

Collaborate with Project Team to determine the type of fixtures and fittings required for the project.

Order fixtures and fittings from suppliers and ensure that they are delivered on time.

Conduct site visits where needed.

Prepare cost estimates for the installation of fixtures and fittings.

Ensure that all fixtures and fittings are installed according to the agreed-upon specifications and comply with building codes and regulations.

Troubleshoot any issues that arise during installation and make necessary adjustments.

Perform quality control tests to ensure that fixtures and fittings are functioning properly before the project is completed.

Support the team with diary management and coordinating travel and scheduling of meetings and appointments.

Maintain the divisional SharePoint site.

Enforce naming conventions, document formatting etc. on the Fixtures, Fittings and Equipment.

Support the team with day-to-day tasks, overflow of responsibilities and coordinating projects and activities as requested.

Qualifications

Matric or Grade12 certification (essential).

National Diploma in Communications, Business or related field (preferred).

Experience

+4 years' experience in Call Centre Supervisor role or equivalent (essential).

Knowledge and Skills

Proficiency in Microsoft Office (essential).

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