Call Centre Service Advisor
Midrand, GP, ZA, South Africa
Job Description
PURPOSE OF THE JOB:
In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.
KEY RESPONSIBILITIES:
Liaising telephonically/written with customers and retailers Solving customer education calls by providing technical product knowledge by performing 'First-line support' Ensuring service targets are met - KPI's Daily CONTACT and Sales Force system management Ensuring customer satisfaction rate according to the company standards Reporting on all outstanding calls Attending and solving of customer queries via Service Manager, internet and from retail stores
MINIMUM REQUIREMENTS:
Matric 1 Year Call Centre Experience Good communication skills * Must be able to speak English fluently
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Job Detail
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Job IdJD1466186
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, GP, ZA, South Africa
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EducationNot mentioned