Call Centre Sales Manager
Johannesburg, GP, ZA, South Africa
Job Description
Overview:
Seeking a hands-on leader to manage inbound and outbound sales call center operations, drive performance, coach teams, and ensure customer satisfaction.
Key Responsibilities:
Oversee daily call center operations and workforce management. Monitor and improve KPIs (AHT, conversion, adherence, service levels). Lead, coach, and motivate team leaders and agents. Conduct performance reviews, quality checks, and training sessions. Ensure compliance with POPIA, GDPR, and company policies. Prepare performance reports and implement improvement strategies. Foster a high-performance, positive culture.
Requirements:
Bilingual in English & Afrikaans. 5+ years in sales call centers, 2-3 years in management. Strong knowledge of KPIs, sales performance, and call center systems. Proficient in CRM, dialers, WFM tools, and MS Excel. Excellent leadership, coaching, and communication skills. Hands-on management style, able to work on the floor. Track record in achieving sales, conversion, and retention goals.
Preferred:
Experience in financial services, telecoms, insurance, etc.
Job Types: Full-time, Permanent
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1536068
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohannesburg, GP, ZA, South Africa
-
EducationNot mentioned