Job Description

Job Summary
Position Title: Call Centre Operator (Logistics)
Location: Pretoria, Gauteng
Salary: R10,000 - R15,000 per month
Job Type: Full-time, Permanent
Industry: Logistics, Supply Chain, Transportation
Work Schedule: Shift Rotation - 3 Days On / 3 Days Off

• Day Shift: 06:00 - 18:00
• Night Shift: 18:00 - 06:0

Hire Resolves Client a well-established logistics company is seeking a dedicated Call Centre Operator to join their dynamic team. The role operates within a 24/7/365 call centre and requires excellent coordination, communication, and problem-solving skills. The ideal candidate will have experience in logistics and transport, and be able to manage operations, breakdowns, and journey monitoring efficiently.
Requirements:

• Gr 12 or equivalent (required)
• Diploma or similar in Logistics or Transport Management (advantage but not essential)
• 2-3 years' experience in similar position within the logistics & transport industry
• English (must), Afrikaans (desired) and other official language (advantage)
• Willing to work shifts (including weekends)

Key Responsibilities:

• Receive and log breakdown calls from drivers.
• Coordinate repairs with relevant truck dealerships or approved service providers.
• Maintain communication with Fleet Controllers and provide continuous updates.
• Complete the daily breakdown book and ensure timely handover to admin personnel.
• Escalate uncertain repair issues to the Technical Manager or Foreman.
• Authorize diesel refueling at approved stations.
• Provide drivers with diesel authorization numbers.
• Accurately record litres, date, time, kilometres, and fleet number in the system.
• Capture loading and offloading details (client, location, mass, time, kilometres).
• Monitor real-time vehicle movements and detect unauthorized route deviations.
• Contact drivers for explanations on deviations and alert Fleet Controller when needed.
• Ensure adherence to designated routes and sleep plans.
• Contact drivers to confirm readiness to depart as per journey schedules.
• Activate incident response protocols in the event of accidents or hijackings.
• Coordinate booking requests for pool vehicles.
• Perform pre- and post-trip inspections and report any damage or issues.
• Liaise with Technical Manager for maintenance and issue resolution.

How To Apply:

• Contact Hire Resolve today for your next career-changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to:

or connect with Mischa Bornman via LinkedIn. * Alternatively, you can also contact me directly at Hire Resolve mischa.bornman@hireresolve.us

• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.