Job Description

What will you do?
Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).
What will make you successful in this role?
The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.
RESPONSIBILITIES:

• Interact with clients (telephonically or on a face to face level)
• Operate in an Inbound call centre environment
• Maintain excellent product knowledge
• Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
• Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
• Resolution of verbal and written queries
• Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
• Ad hoc support to management and the sales team as and when required

Qualifications & Experience

• Minimum Matric or suitable equivalent
• FAIS Accreditation and RE1 (if they have been in the financial industry)
• 3 years' experience in the Call centre environment

Skills

• Computer literate in MS Office Excel, Word and Outlook
• Good interpersonal skills
• Good written and telephonic skills
• Good command of English language
• Service orientated
• Attention to detail
• Work well under pressure
• Outbound experience advantageous
• Candidate must have a good understanding of the Travel industry

Our commitment to transformation

• Client Service Orientation
• Problem Solving
• Decision Making
• Resilience
• Handling Information
• Gathering Information
• Oral Communication

Skills Required