Call Centre Agent
Montague Gardens, WC, ZA, South Africa
Job Description
To manage a debt collection portfolio and maintain good customer relations by resolving debt issues effectively.
1. Track & recover outstanding debt
Keep track of outstanding debt Follow up on broken promises to pay Plan best course of action to recover debt
2. Negotiate payment plans
Negotiate payment plans with debtors
3. Customer Relations
Maintain good customer relations with debtors
4. Achieve targets
Meet monthly collection target
5. Data integrity
Maintain up-to date customer information in the collections system Accurately document payment plans within the collections system Maintain detailed notes of all calls with debtors
6. Compliance
Adhere to the National Credit Act as well as Company policies & procedures Keep up-to-date with policy changes
7. General
Complete all duties that may be assigned from time to time
JOB REQUIREMENTS
Grade 12 or equivalent Collections experience preferred Previous work experience in the retail industry would be an added advantage. Computer literacy (MS Office and Internet, MS Word, MS Excel & Outlook) Fluent in Afrikaans is essential.
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1642713
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMontague Gardens, WC, ZA, South Africa
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EducationNot mentioned