Job Description

Discover your potential as a Call Centre Agent: Mobile based in Spartan Head Office. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join their resilient, target driven team.

Position Overview

To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.

Specific Role Responsibilities

Daily, weekly and monthly management of sales. Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features. Developing the business to reach set sales targets for the month. Driving specific strategies to retain and grow existing customer base. Assists with the setup of mobile displays. Accompany customers on test drives, collecting licenses and documentation beforehand per best practices Managing customer expectations to ensure effective delivery of service. Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills. Identifying and venturing into new revenue streams. Ensuring customer escalation is managed and feedback is provided. Efficiently handle face to face discussion by informing clients about finance application procedures, managing customer needs, providing prompt responses, soliciting feedback, and following up to ensure effective service and interest in Auto Pedigree's offerings. Analyse situations accurately, develop logical solutions, identify and escalate priority issues, maintain composure in difficult situations, and resolve problems efficiently while upholding organisational values Inform clients about company and financial institution procedures for finance applications, respond promptly to needs and feedback, build interest in Auto Pedigree's offerings, and promote brand awareness through customer service orientation

Qualifications and Experience

Grade 12/ Matric NCA qualification - an advantage Valid Code 8 driver's license Computer literate with a basic level of competence with Excel and Outlook 2 years of customer service and sales experience with a proven sales track record Relevant industry experience - desirable. Some understanding of the compliance governing the retail industry - an advantage. Knowledge of the areas' most spoken languages - an advantage. An understanding of Auto Pedigree's products and services - desirable.

Skills and Personal Attributes

Possess an entrepreneurial flair. Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills. A strong understanding of industry and market trends and customer behaviour. Self-motivated, priority-setting and time management. Ability to deal with diverse customers and cater for their unique needs. Evidence of use of own initiative and problem solving abilities required. Must exhibit good time management skills, demonstrating a sense of urgency and commitment. Neat and presentable. Great networking skills Strong numerical skills Comprehend, capture and interpret basic customer information Ability to adapt to the changing environment, any delays or other unexpected demands Target driven and ability to meet deadlines Ability to work well as part of a team or as an individual Sound knowledge of telephone etiquette * Attention to detail