Call Centre Agent (legal Collections)
Salt River, Cape Town, South Africa
Job Description
KEY PERFORMANCE AREAS:
- Achieving individual collections and productivity targets;
- Communicate effectively to negotiate successful promises to pay (PTPs).
- Ensure full understanding of client's product/s.
- Good understanding of, and ability to apply applicable laws, rules and regulations;
- Adherence to prescribed call scripts;
- Updating debtors' information;
- Knowledge and understanding of the importance of the protection of personal information (POPIA).
- A minimum of 6 months working experience within a legal debt collections environment;
- Supporting documents in respect of past performance must be provided;
- No criminal record;
- Strong communication and negotiation skills;
- Computer literate;
- Understanding and working knowledge of legal collections process is a requirement.
- Target driven and motivated;
- High level of integrity;
- Strong work ethic;
- Able to work under pressure;
- Reliable and punctual;
- Team player.
- Basic Salary;
- Uncapped Commission;
- Free Benefits - Medical cover (Not from Day 1), Funeral cover, Life & Disability cover
- Monday - Friday (07h30 - 15h45)
- 30 min lunchbreak + 15 minute tea break
- 2 x Saturdays per month (5 hour shifts)
Skills Required
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Job Detail
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Job IdJD1639289
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSalt River, Cape Town, South Africa
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EducationNot mentioned