Job Description

Job Summary
RESPONSIBILITIES:

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information;
• Communicate with customers both verbally and in writing.

REQUIREMENTS:

• Grade 12;
• One (1) to four (4) yearsxe2x80x99 experience in a Call Centre Environment;
• Travel or relevant qualification will be an advantage;
• Excellent communication in English xe2x80x93 speak, read and write;
• Solid computer literacy;
• Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.

SHIFTS:

• 07:00 xe2x80x93 16:00
• 08:00 xe2x80x93 17:00
• 09:00 xe2x80x93 18:00
• 10:00 xe2x80x93 19:00
• Includes weekends and public holidays.

PERSONAL ATTRIBUTES:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections;
• Customer focused and service orientated.

APPLICATION GUIDELINE:

• No external email applications will be considered;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
• FlySafair reserves the right
• Not to proceed with this vacancy
• To appoint the selected candidates based on its operational requirements

• Reference number - JHB000461

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