Call Centre Agent â?? Automotive Software Support

Johannesburg, Gauteng, South Africa

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What Youll Do

Answer inbound calls and assist customers using our automotive software products
Resolve basic technical issues and escalate complex ones to the relevant team
Provide clear, confident guidance to customers whether its about setup, features, or troubleshooting
Keep accurate records of customer interactions and solutions provided
Follow up on outstanding queries to make sure no one is left hanging
Work closely with the technical and product teams to stay updated on changes, releases, and known issues

Who You Are

Tech-savvy Youre comfortable with software systems, apps, or automotive platforms, and enjoy solving technical puzzles
Customer-focused You genuinely want to help people and know how to stay calm under pressure
Clear communicator You explain things simply and professionally over the phone and in writing
Reliable and proactive You take ownership of tasks, follow up thoroughly, and flag concerns early
Team player You work well with others and know when to ask for help

software

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