Job Description

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The Call Centre Manager for the Digital Dealer will lead a high-performance sales team responsible for converting new digital leads and re-engaging lost leads from brick-and-mortar dealerships. This role requires a strong sales background, proven experience in call centre management, and a track record of driving teams to exceed ambitious monthly sales targets--specifically, achieving at least 30 sales per month

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Position Overview

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Specific Role Responsibilities

Key Areas of Responsibility

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Lead, coach, and motivate a sales-focused call centre team to consistently achieve and exceed monthly sales targets, fostering a high-performance culture. Oversee the daily operations of the digital dealer call centre, ensuring all lead requests are actioned promptly and lost leads from traditional dealerships are actively pursued. Recruit, train, and retain top-performing sales agents, ensuring continuous professional development and alignment with business goals. Implement and optimize sales strategies and processes to maximize lead conversion rates and overall productivity. Monitor, analyse, and report on team and individual sales performance, using data-driven insights to drive improvement and accountability. Ensure the team delivers excellent customer service, handling escalations and complex queries as needed. Foster a culture of collaboration, and innovation, encouraging agents to take ownership of their results and adapt to changing market demands. Collaborate with other departments to ensure seamless operations and alignment with broader business objectives. Enforce compliance with company policies, procedures, and sales best practice. Ensure daily reporting into Kia SA Sales Department
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Qualifications and Experience

Qualifications and experience required:

Grade 12 Kia's product knowledge Retail and/or relevant Sales Environment
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Skills and Personal Attributes

Key Skills and Attributes required:

Excellent communication skills, both written and verbal Excellent interpersonal skills to be able to deal with people at all levels Analytical skills to interpret data and trends Numerical skills to understand financial and budget management Leadership skills and the ability to motivate and develop staff Ability to work well in teams Ability to work under pressure, manage your time effectively and work on your own initiative Desire to help others work towards targets and develop their skills Confidence and good business sense Ability to set, meet and exceed targets Focused and self-motivated approach to work Flexible attitude and the ability to manage change.

Performance Expectations

Achieve a minimum of 30 sales per month through effective team management and lead conversion strategies. Maintain a high standard of customer service and agent engagement. * Continuously seek opportunities for process improvement and innovation to drive sales growth and operational efficiency.