Call Center Manager/ Account Manager (project Based)
Home Based, ZA, South Africa
Job Description
Job Title
Account Manager - Events & Telemarketing (Remote, Project-Based)
Overview
We're seeking a detail-oriented and proactive
Account Manager
to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment withSouth Africa
time zone (GMT+3)
for meetings, reporting, and daily coordination.Key Responsibilities
Call Center Oversight:
Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement.Quality Assurance:
Evaluate call performance, provide feedback, and update quality trackers to maintain high standards.Content & Script Management:
Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals.Team Coordination:
Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness.Reporting & Analytics:
Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations.Strategic Planning:
Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes.Timeline Management:
Set and manage project timelines, ensuring all deliverables are met on schedule.Requirements
Proven experience in account management, call center management, or telemarketing leadership. Strong understanding of quality assurance practices and call center metrics. Excellent organizational skills and ability to meet deadlines in a fast-paced, project-based environment. Exceptional communication skills, both written and verbal. Proficiency with project management tools, reporting software, and spreadsheets.
Availability to work in sync with South Africa's time zone .
Benefits
Type:
Remote, project-based contract. *Compensation:
Competitive, based on experience and project scope.
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Job Detail
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Job IdJD1527827
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHome Based, ZA, South Africa
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EducationNot mentioned