Call Center Agent Dutch Speaking Claremont, South Africa
Job Description
Key Responsibilities:
1. Transaction Processing
Transactions include:
Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new starts, billing/invoicing, disconnections, terminations, change of occupations, confirmations, objections, withdrawals, metering and registration checks, meter reads, asset amendments, direct debits, fixed acceptances, refunds and re-energizations
2. Query Resolution (Voice, Email & Correspondence)
Performing welcome calls to new customers
Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email & white mail (letters/faxes)
Liaising with internal/ external parties to resolve customer queries
Analyzing and interpreting data on the available systems to resolve customer queries and enable billing & collections
Obtaining and evaluating all relevant information to resolve product and service queries & complaints
3. Collections & Debt Management
Making and receiving calls to maximize cash collection, while maintaining customer service & retention
Collecting cash, minimizing bad debt write offs & preventing future cases/failed debits.
4. Data Gathering
Updating customer and/or company information on all relevant systems
Additional Information
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Must be able to travel between WNS sites locally when required * Own transport
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Job Detail
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Job IdJD1474472
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned