Job Description

Job Advert Summary

The Butler is responsible for delivering an exceptional, personalised guest experience within a luxury villa environment. This role requires a refined attention to detail, anticipatory service, and a strong understanding of fine dining, etiquette, and discreet hospitality. The Butler acts as a key host and service professional, ensuring that every aspect of the villa operation runs seamlessly and reflects the highest luxury standards.

Minimum Requirements

Flexibility to work irregular hours, including evenings, weekends, and public holidays. Valid driver's licence and confidence in driving when required. Ability to reliably travel to and from Hout Bay. Proven experience in luxury hospitality, preferably within a high-end villa, lodge, hotel, or private household environment. Background in Food & Beverage service or as a professional Butler is essential. Formal training or certification in butler services or hospitality is advantageous. Exceptional attention to detail and pride in presentation. Strong understanding of formal service, etiquette, and luxury hospitality standards. Excellent organisational, planning, and time-management abilities. Outstanding interpersonal and communication skills, with a calm and professional demeanour. Ability to remain discreet, composed, and solution-oriented under pressure

Duties and Responsibilities

Oversee and manage the day-to-day operations of the villa, ensuring flawless presentation and service at all times. Deliver highly personalised, intuitive, and anticipatory service tailored to each guest's preferences. Coordinate and execute formal and informal table settings, fine dining service, and private in-villa dining experiences. Liaise with the kitchen, housekeeping, and management teams to ensure smooth service delivery and guest satisfaction. Maintain impeccable standards of cleanliness, organisation, and aesthetic presentation throughout the villa. Proactively manage guest requests, special occasions, and bespoke experiences. Ensure adherence to service standards, etiquette protocols, and brand expectations. Handle guest feedback with professionalism and resolve issues discreetly and efficiently. * Assist with driving duties, errands, and logistics as required.