Job Description

Job Title: Butler

Department:

Guest Services / Front of House

Reports To:

Lodge Manager

Location:

Bonnievale, Robertson, Western Cape - Goats Window Luxury Lodge

Employment Type:

Full-time, Live-in
Staff accommodation will be discussed in the interviews.

About Goats Window:

Goats Window is a newly opened boutique safari lodge in the Robertson Valley, part of the VEA Destinations Group. The property blends luxury, nature, and mindful guest experiences. We are looking for motivated, enthusiastic candidates who can hit the ground running, take ownership and add great value to this already flourishing lodge experience.

Position Overview:

The

Butler

serves as the personal host and liaison for guests throughout their stay -- delivering seamless, intuitive service that embodies the

warmth and refinement of African hospitality

. This role requires exceptional attention to detail, anticipation of guest needs, and the ability to coordinate with multiple lodge departments to curate an

unforgettable 5-star experience

from arrival to departure.

Key Responsibilities:

Guest Experience & Hosting:

Personally welcome guests upon arrival and oversee

all aspects

of their stay with discretion and professionalism.

Anticipate

guest needs, preferences, and special requests -- ensuring every detail of their lodge experience feels effortless and personalised. Provide in-room and table service for meals, drinks, and amenities as required.

Coordinate

with housekeeping, kitchen, activities, and spa teams to align guest itineraries and preferences. Set up private dining experiences, sundowners, or special occasion events

Escort guests

to and from suites, vehicles, and lodge facilities safely and courteously.

Operational Excellence:

Maintain detailed knowledge of lodge offerings, schedules, and guest activity plans. Ensure suites are consistently presented to the

highest luxury standards

, liaising closely with housekeeping and maintenance. Assist with beverage and minibar management, inventory checks, and stock rotation. Uphold hygiene, safety, and presentation standards across guest-facing areas. Report guest feedback, maintenance issues, or special requests to management promptly.

Coordination & Communication:

Work hand-in-hand

with the kitchen, guides, and front office teams to ensure seamless guest experiences.

Communicate

guest preferences (dietary, housekeeping, activity) clearly and confidentially to relevant departments. Participate in daily operations meetings and

contribute to continuous improvement

in guest service delivery.

Requirements:

Experience in a five-star hospitality environment

, ideally in butler, waiter, or guest liaison roles. Formal training in hospitality or butler service

advantageous

, but not required. Excellent interpersonal, communication, and presentation skills. Strong organisational skills with the ability to

multitask and prioritise guest needs.

High

emotional intelligence

and service mindset -- intuitive, polished, and adaptable. Fluent in English; proficiency in additional languages (Afrikaans, German, and other European languages etc.) advantageous.

Personal Attributes:

Gracious, confident, and discreet. Unwavering attention to detail and cleanliness. Self-motivated, proactive, and a strong team player. Passionate about creating moments that guests will remember.
If this opportunity to extend you skillset in the South African hospitality space excite you -

apply now!

Job Type: Full-time

Pay: R10000,00 - R14000,00 per month

Ability to commute/relocate:

Bonnievale, Western Cape (Cape Winelands): Reliably commute or planning to relocate before starting work (Required)
Experience:

Guest Relations/Waitering/Butler: 2 years (Preferred) Hotel: 1 year (Preferred)
Work Location: In person