Job Description

Job Summary

Business Unit (BU) Manager: Client Services (JHB) Finance/Admin ~ Media/Marketing/Sales
Johannesburg - Gauteng

ENVIRONMENT:

LEAD, manage and grow the Client Services Business Unit as the next Business Unit Manager sought by a dynamic ICT Specialist in Joburg. You will be accountable for all aspects of client service contracts, including end-user devices, IT support, Sales, Account Management and related services. The BU Manager will drive revenue, sales, solutions, presales, technical support, project management and apply for tenders. You will require a Bachelors Degree in Business Administration/IT or related field with 10+ years proven work experience in a managerial role within the ICT sector & a strong understanding of Dell, HP, Huawei and Lenovo business operations. You will also need excellent pricing and negotiations skills and experience building sustainable departments.

DUTIES:

This role requires a dynamic and experienced leader who can drive growth, manage contracts, build strong relationships, and effectively lead sales and technical teams within the client services domain. The successful candidate will possess a blend of technical expertise, strategic vision, business acumen, and strong leadership skills to contribute to the overall success of the organization.

• Lead and manage the Client Services Business Unit, including Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists, and administrative staff.
• Oversee all client service contracts, including end-user devices (laptops, desktops, etc.) and resource contracts (IT support and related services).
• Drive revenue and sales growth within the Business Unit through effective strategies and initiatives.
• Develop and maintain strong relationships with clients, vendors, and partners to ensure successful contract management and service delivery.
• Apply for tenders related to client services and manage the tender process from start to finish.
• Utilize expertise in the ICT sector, particularly in understanding amongst others, Dell, HP, Huawei and Lenovo business operations, to inform business strategies and decisions.
• Implement pricing strategies to maximize profitability while remaining competitive in the market.
• Provide leadership and guidance to the team, fostering a culture of excellence, collaboration, and innovation.
• Develop and execute business plans to achieve business unit goals and objectives.
• Monitor and analyse market trends, competitor activities, and industry developments to identify opportunities for growth and improvement.
• Ensure compliance with relevant regulations, policies, vendor policies and standards in all business activities.
• Collaborate with other departments, such as Sales, Marketing, and Operations, to optimize business processes and achieve overall company objectives.
• Manage Sales Account Managers, including setting targets, monitoring targets, creating account plans, and forecasting.
• Manage Technical Specialists, overseeing solution building (BOM) and identifying solutions for clients.

REQUIREMENTS:

Qualifications

• Bachelors Degree in Business Administration, Information Technology, or a related field (Masters degree preferred).

Experience/Skills

• Proven 10+ years experience in a managerial role within the ICT sector.
• Strong understanding of Dell, HP, Huawei and Lenovo business operations.
• Excellent pricing and negotiations skills and experience in building sustainable departments.
• Demonstrated ability to drive revenue and manage client service contracts.
• Extensive knowledge of client service operations, including end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and resource contracts, etc.).
• Understanding of budgets and business-planning.

ATTRIBUTES:

• Strong leadership and team management skills.
• Excellent negotiation abilities.
• Ability to cultivate and maintain strong client, distribution and vendor relationships.
• Proficiency in tender application processes and contract management.
• Strategic thinker with the ability to develop and execute business plans.
• Exceptional written and oral communication skills with ability to coordinate work activities with remote teams.
• Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels).
• Working effectively within local and distributed teams.
• Excellent planning, interpersonal, problem solving, leadership skills.
• Knowledge of technological trends to build strategy.
• Ability to conduct technological analyses and research.
• Effective and productive collaborator to drive cross-functional initiatives.
• Excellent problem-solving skills to facilitate data-driven decision-making, with a proven track record of iteration and experimentation.
• Must have an executive presence and proven leadership skills to apply when partnering and engaging with executive-level leaders with constructive confrontation and collaboration.

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