Job Description

Main Purpose of Role
The Support Consultant is responsible for post-sale support by interaction with key clients and internal stake
holders. Responsibilities will be customer care support, Debt sale administration, payment files and recons,
financial administration and book take on process. This role requires for you to be an out of the box thinker
and to be able to work under pressure.

• Minimum requirements (Qualifications and Experience)

Grade 12/matric and a NQF5 qualification in Finance/Business
Administration/Accounting/Management Accounting
Diploma in business administration and/or Finance
Knowledge of the function, process, and systems
Coaching and Feedback ability
Clear written and verbal communication
Proficient in MS Office
Proficient in MS Excel (this includes advanced knowledge of excel VLOOKUP's, concatenating, pivots
to manage payment file recons)
Cheetah System Knowledge (Advantage) * Required Minimum Work Experience
5+ Years working experience
Competencies Required
Project management
Microsoft excels
Good numerical skills
Analytical skills
Attention to detail
Excellent interpersonal skills
Understanding processes and lifecycles
Commercial awareness
Team working skills
Good oral and written communication skills
Self-motivation
Key Responsibilities

• Payment Files (30%)

Download payment file from client system.
Ensure payment files are uploaded timeously
Ensure payment file formats is in line with the automation, check payment for duplicates, date
ranges and any other anomalies
Ensure payment files are provided on time as per the
SLA
Create automated processes for loading of payments on every new mandate or add to current
process
Track payments rejected by the automation process and check if payments loaded correctly - dates,
values - any issues consult with IT to investigate
Track the daily payment file report
Ensure communication to business/Operations by providing a detailed summary view of date ranges,
per code and concern that you might have picked up, drop in files etc.
Inform Line mange weekly of payment files received and invoice per client code - tracker report
Drop of recons - raise concerns with line manage if any * Customer Care (20%)
Assist in managing, resolving, and following up on queries logged between internal customer care
and clients
Set up training for new book purchases on customer care systems/process if required
Ensure correct communication channels (Email, System etc.) is set up for each new book purchase
Update Customer Care on each new book purchase
Manage turnaround times on queries, requests
Ensure contract terms are adhered to * Debt Sale Administration / Documentation (10%)
Ensure supporting documentation for each debt sale is provided by client * Ensure Certificates of Balance, Contracts etc. is provided in the format requested
Ensure all legal supporting documentation is provided e.g., Judgements
Create Location (FTP, Disk,) for documentation to be dropped by client
Save all incorrectly provided supporting documentation to format suitable to cheetah
Inform all relevant departments on the status of supporting documentation provided by client for each
debt sale
Build relationships with clients and attend client meetings from time to time * Financial Administration (20%)
Quality checks all invoices that are sent and report payments that are not received on time
Ensure that all client and Finance queries are resolved to ensure timeous payment
Reconciliation of invoices and debtor receipts
Assist customer care with re-imbursements and refunds * Book Take on (20 %)
Ensure correct data and financials reflected in load files
Complete and map mandates with relevant information
Check with Operations to ensure Cession letters are sent out after book
load
Ensure Ops have access to required information/documents
Manage and process claw backs to ensure they are in line with contracts/agreements
Ensure that new client code is set up with Finance for revenue/Invoicing purposes
Manage the load to cheetah of