Job Description

Job Summary
Business Relationship Manager (Hybrid) - (KZN or JHB) Media/Marketing/Sales
KwaZulu Natal - South Africa, Gauteng - South Africa
ENVIRONMENT:
Our client, a pioneering tech-driven software company revolutionizing how retailers manage service, repair operations, and customer communication, is seeking a Business Relationship Manager to join their dynamic Growth Team. This role is all about building lasting partnerships, owning the full client lifecycle from engaging demos and deal closures to long-term account growth and opportunity expansion. Around 80% of your focus will be on strategic account management and account-based selling, while the remaining 20% will involve new business development to support continued global expansion. Youll work closely with a team of Sales Development Representatives (SDRs) who handle lead qualification and demo scheduling, allowing you to focus on consultative selling and driving results. As the company operates across multiple time zones, flexibility to work shifts aligned with regions such as the U.S. or Australia/New Zealand is essential.
DUTIES:

• Deliver engaging demos and presentations tailored to client needs, and close deals.
• Manage and grow client accounts post-sale by building trusted relationships and uncovering new opportunities.
• Drive account-based selling to achieve and exceed revenue targets.
• Work closely with SDRs to convert qualified leads into successful business.
• Pursue targeted new business opportunities (approx. 20% of the role).
• Collaborate with internal teams (marketing, customer excellence, product) to ensure client satisfaction and retention.
• Maintain accurate sales pipeline records and provide regular reporting.
• Stay up to date on product developments and industry trends.

REQUIREMENTS:

• Proven experience in account management, sales, or business development (SaaS/software background a plus).
• Strong consultative sales skills with the ability to align solutions to client needs.
• Results-driven, with the confidence to close deals and the curiosity to uncover opportunities.
• Tech-savvy and eager to learn about their evolving product and market.
• Able to work flexible shifts when needed, including early mornings (from 4 a.m.) or evenings (ending around 10 p.m.) depending on client regions.

ATTRIBUTES:

• Excellent communication, negotiation, and presentation skills.
• Highly self-motivated, organized, and effective in a remote work environment

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