Job Description

Business Process Mapping Consultant - 8 Months

1. Purpose of the Role:

To develop, document, and standardize our client's billing-related processes using industry-standard business process modeling methodologies. The Consultant will ensure processes are mapped for operational scalability, inter-system integration, and future training use.

2. Key Responsibilities:

Analyse current billing processes and identify inefficiencies or gaps. Design and document

end-to-end process flows

using BPMN 2.0 or Visio. Develop

Standard Operating Procedures (SOPs)

aligned to each process. Produce

clear, accessible process documentation

for stakeholders and staff training. Facilitate workshops to gather input and validate process flows. Ensure process flows include: Input/output definitions System interaction points Error-handling procedures Deliver process maps compatible with BPM software platforms. Support knowledge transfer through structured workshops and review sessions.

3. Key Deliverables:

Business Process Maps for the following processes: New Customer Account Creation (Water & Sewer) Cross-Service Account Linking Meter Reading and Validation Billing Cycle Management & Exception Handling Account Adjustment Process Finalisation Process Device Management Implausible Process Billing Reports Supporting SOP documentation Workshop and training material Reference guides for implementation and future onboarding

4. Minimum Qualifications & Experience:

Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or related field. Minimum

2 years' experience

in

business analysis

or

process mapping

. Proven track record in

process documentation and BPMN 2.0

. Experience with

Visio

or other BPM tools (e.g., Bizagi, Lucidchart). Experience working on

municipal or public sector billing systems

(advantageous). Ability to liaise with stakeholders across various levels (technical and non-technical).

5. Skills and Competencies:

Strong analytical and documentation skills Excellent facilitation and communication skills Attention to detail and quality assurance Ability to work independently and meet tight deadlines Team-oriented mindset with strong collaboration skills Familiarity with training documentation and materials development
Job Type: Temporary
Contract length: 8 months

Education:

Bachelors (Required)
Experience:

Business Process Mapping and Analysis: 5 years (Required) process documentation and BPMN 2.0: 5 years (Required) Visio or other BPM tools: 2 years (Required) municipal or public sector billing systems (advantageous): 2 years (Preferred)
Work Location: In person

Application Deadline: 2025/06/19