to drive continuous improvement, innovation, and operational efficiency across the organisation. The ideal candidate will have a strong
business process optimisation
and
industrial engineering background
, with a passion for improving operational performance through data-driven decision-making and process redesign.
Key Responsibilities:
Collaborate with senior stakeholders to
develop business models and operating models
aligned with organisational strategy.
Design and develop
detailed process maps
, standard operating procedures (SOPs), and identify
integration points
across departments and systems.
Conduct end-to-end process assessments to
identify inefficiencies
, bottlenecks, and opportunities for automation and enhancement.
Develop and implement
process improvement initiatives
using Lean, Six Sigma, or other structured methodologies.
Participate in
user acceptance
testing
(UAT)
, monitor post-implementation performance, and support the
continuous improvement
lifecycle.
Use
data analysis and modelling tools
to quantify performance gaps and validate the impact of changes.
Partner with cross-functional teams, including IT, Finance, Operations, and Industrial Engineering, to ensure cohesive process integration.
Ensure compliance with quality standards, risk controls, and regulatory requirements throughout all process design initiatives.
Minimum Requirements:
Bachelor's Degree in
Industrial Engineering
, Business Process Engineering, or a related field.
Minimum of
5 years' relevant work experience
in business process engineering, continuous improvement, or operational excellence.
Proven experience in
process modelling tools
(e.g., Visio, Bizagi, ARIS, etc.) and familiarity with ERP systems and digital transformation tools.
Knowledge of
Lean
,
Six Sigma
,
Kaizen
, or similar methodologies.
Strong stakeholder engagement skills, with the ability to influence at all levels of the organisation.
Analytical mindset with strong problem-solving abilities and attention to detail.
Experience in facilitating workshops and working with cross-functional teams to drive consensus and results.
In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form you give PBT your consent*
"If you have not heard from us in two weeks, please note that you were unsuccessful for the role. However, we will keep your resume on file and reach out if any other suitable opportunity arises in the future"
Skills
==========
AgileBankingBusiness AnalysisBusiness Process AnalysisConfluenceJiraBusiness Process DevelopmentIndustrial Engineering
Industries
==============
Financial ServicesBanking
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