Job Description

Business Unit:

Vitality RSA

Function:

Data Analysis

Date:

10 Dec 2025
Discovery - Vitality

Business Process Consultant

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality

Vitality is the heart within Discovery's Shared-Value Insurance model that rewards members for positive behaviour change.

Vitality's 2023 ambition is to be the undisputed world leader in behavioural change in financial services, enhancing the lives of 5 million Vitality Health and 1 million Vitality Money members, and making 10 million South Africans 20% more active.

Key Purpose

This role encompasses that of process definition, analysis, implementation, measurement and optimization within the Data Operations department and Vitality. Trends analysis of various business units. Gap analysis and solution proposals.

Areas of responsibility may include but not limited to

Trends analysis of various business units and Gap analysis and solution proposals

Project coordination and management

Relationship building/management with internal customers and key stakeholders

Using research and analyses to ensure valuable services offerings are developed and implemented in Vitality

Guiding and coaching business with the implementation of new processes linked to new products

Planning various scenarios to account for a variance in the processes according to changes in circumstances

Providing updates on initiatives/projects/new legislation/ideas/live issues and risks

Process initiation, definition, analysis, implementation, measurement and optimisation

Guidance to manage and ensure the continuous improvement of processes

Identification of new opportunities for enhancingcreating process efficiencies

Liaison with other divisions and relationship building with other operational areas

Responsibility for managing risk and audit related actions for the division

Responsibility of ensuring training and guidance is provided during implementing of processes

Investigation of existing tools to facilitate and automate / workflow processes

Assist in co-ordinated efforts with other areas for best practice initiatives

Documentation and effective communication with Stakeholders on process initiatives. Effective monthly reporting and tracking

Understand the factors and business drivers impacting on the future sustainability of our organisation

Personal Attributes and Skills

Drives Results Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Problem Solver Manages Complexity Optimizes work processes Resourcefulness Adaptability

Additional attributes

Excellent analytical and problem solving skills Excellent communications skills and ability to guide and mentor junior resources Views issues and/or problems from the business, customer and stakeholder perspectives Acts safely by following policies, procedures and instructions Taking personal ownership for delivering on actions and achieving outcomes Understand and respond to the changing needs and nature of our team, organisation, industry, and stakeholders (internal/external)

Education and Experience

Matric BCom in Business Management or related qualification (Advantageous) At least 3 years of experience in process analysis Process management and modelling knowledge and experience Project Management knowledge would be beneficial Advanced Microsoft Office, Visio knowledge and skills, Oracle SQL writing skills (Advantageous) Lean six sigma green/black belt (Advantageous)

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.


EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.