Job Description

Purpose of the role



The Business Performance Leader (BPL) plays a pivotal role in driving profitable performance and enabling a strong performance culture. This role combines financial leadership, operational control, and business performance analysis to ensure efficient daily operations and long-term growth. The BPL provides accurate reporting, forecasts, and insights, while guiding department managers and teams to achieve their KPIs. The position requires a strong finance and analytical background, preferably with retail experience, to influence strategic planning and decision-making.



Main responsibilities:





Financial Management & Control


Review and interpret financial performance with a focus on the Profit & Loss (P&L) statement, ensuring accuracy, understanding key drivers, and identifying risks and opportunities to improve store and departmental results Lead the budgeting and forecasting process, providing rolling forecasts and scenario modelling. Monitor and control OPEX and CAPEX, approving purchase orders and ensuring adherence to budgets. Conduct detailed variance, trend, and gap analysis to highlight risks, opportunities, and performance issues. Establish and enforce internal controls to safeguard company assets, ensure accuracy, and prevent fraud. Advise on strategies for cost reduction, revenue enhancement, and investment decisions.
Performance Leadership & KPIs


Translate business unit goals into store-level KPI targets. Track, analyse, and escalate performance gaps across sales, margin, costs, shrinkage, and operations. Deliver regular performance reports and present insights to Store EXCO and regional stakeholders. Conduct weekly and monthly store performance reviews. Be the lead on External and Internal Audits.




Coaching, Training & Capability


Work closely with the Head of Departments to analyse financial performance, KPIs, and profitability drivers, collaborating on actions that drive departmental and store results. Train and coach department managers on financial acumen, KPIs, and profitability drivers. Organise and facilitate training sessions to build commercial capability. Promote a performance-driven culture with clear objectives and accountability.


Operational Execution & Process


Evaluate and improve financial and business processes for efficiency and compliance. Identify and mitigate operational and financial risks. Support process improvement initiatives to address underperformance.


Stock, Shrinkage & Supply Chain


Own the stock count process and execution. Ensure inventory accuracy and manage shrinkage with the Head of Departments. Oversee financial aspects of inventory management and supply chain efficiency.


On-Site Services Oversight


Manage external service providers (security, cleaning, waste management) for cost-efficiency and compliance.

Strategic & Store Support


Partner with the Store Leader on business planning and strategy execution. Provide analytical insights for investment decisions and business growth. Align store-level initiatives with regional performance priorities.
Change Management


Lead the implementation of new processes, systems, and tools. Manage change effectively, ensuring smooth transitions and team engagement. Provide training and communication support during change initiatives.


Qualifications & Experience


Degree in Finance, Accounting, Business, or related field (essential). Professional certification (e.g., CIMA, ACCA, SAICA) is advantageous. Minimum 5 years' experience in financial management, business performance, or accounting. Retail or FMCG sector experience preferred. Experience working with ERP/accounting systems and financial reporting tools.

Skills you bring


Strong financial and analytical acumen. Excellent problem-solving and decision-making skills. Strong leadership and coaching ability. Ability to translate data into actionable business insights. High proficiency in Excel, financial modelling, and reporting systems. * Strong communication and stakeholder engagement skills.