Job Description

Job Summary

This role requires the individual to assist with the manual capturing, FICA / KYC verification and general queries as it pertains to the value added services reseller product.

• Provide back office support the payments products in the form of resolving settlement and transactional queries
• Manually on-board applications on the company systems and perform FICA and AML validations and verifications
• Form part of a multi-skilled resource team who will be able to assist with general queries as it pertains to the payments product range
• A key ability to pay attention to detail in terms of monitoring and reporting on the application process as it pertains to the business

Key performance indicators:

• Meeting daily SLA of attending and managing queries
• Process all new applications via systems daily
• Process all settlement queries as it pertains to payments daily
• Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
• Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the business operations area
• Assisting with the settlement and balancing as well as operational support of VAS vendors

Minimum Requirements:

• Matric
• 3 to 5 years back office experience in a bank as it relates to transactional account management (cheque accounts)
• AML and FICA regulatory requirements
• VAS reseller experience back office experience (selling airtime/data on POS machines at micro enterprises as per Blue Label and / or SmartCall
• Excellent interpersonal skills
• Administrative Skills
• Attention to Detail
• Reporting
• Problem Solving Skills
• Analytical Skills
• Financial skills
• Proactive and driven
• Process development and re-engineering capability

Tower Group

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