Job Description

Business & Operations Manager (BOM): Consolidated Job Specification
Role Overview: Strategic Operations & Governance Lead
The Business Operations Manager (BOM) is a senior leadership position responsible for the compliant execution and strategic oversight of Malabie Infinitum's diversified portfolio, which includes Smart Property Assets and Financial Services Subsidiaries (Fintech, Loans, and Investments).
The BOM ensures strict procedural compliance across all departments, acts as the primary risk mitigation officer for operations, and reports directly to the Corporate Governance function.
1. Core Duties and Execution Mandates
The role requires strategic leadership across three regulated and high-risk business verticals:
A. Financial Services and Capital Oversight (Fintech Mandate)
Regulatory Compliance: Oversee operational adherence to relevant statutes, including FSCA (Financial Sector Conduct Authority), NCA (National Credit Act), and FICA (Financial Intelligence Centre Act), for the management of loans and investment products.
Subsidiary Management: Monitor and report on the working capital, liquidity, and operational performance of all financial service subsidiaries.
Risk & Audit Readiness: Maintain a state of readiness for internal and external audits concerning financial services data and regulatory disclosures.
B. Property Management and Asset Control
Portfolio Strategy: Drive operational strategies to maximize occupancy, profitability, and guest experience across the short-term rental and residential property portfolio.
Asset Protection: Ensure high-value physical assets (properties, inventory, electronic devices) are protected from loss, including the mandatory verification of insurance coverage before operational deployment.
Logistics & E-Commerce: Oversee procurement, inventory control, and logistics optimization for the property portfolio and any e-commerce activities.
C. Technology and Systems Enforcement
Platform Security: Lead the secure deployment and compliant use of all Smart-Tech applications (e.g., TTLock, Tuya, Alexa) and enterprise systems (CRM, ERP).
Data Integrity: Ensure POPIA compliance and data security protocols are followed when handling client, tenant, and financial information. * Smart Solutions: Create and manage smart solution product and ovsersee the full life cycle from idea generation to deploymenet
Required Skills and Competencies Matrix
Success is defined by technical capability combined with the mandatory commitment to the Company Cultural Standard (50% of Performance Weighting).
A. Academic and Technical Proficiency (Hard Skills)
Skill Area Mandatory Competencies
Financial & Statutory Proven expertise in corporate reconciliation (QuickBooks/Xero), budget management, and financial control. Mandatory knowledge of FSCA, NCA, and FICA principles.
Corporate Compliance Demonstrated ability to manage and ensure timely submission of all statutory filings (VAT, CIPC, SARS).
Digital/IT Governance Expert proficiency in Microsoft Teams and SharePoint for official communication and auditable record-keeping. Ability to enforce Cybersecurity Protocols across all users.
HR & Labour Law Working knowledge of the LRA and BCEA to manage fair disciplinary procedures and performance improvement plans (PIPs).
Risk & Asset Management Experience implementing systems for asset tracking, inventory control, and ensuring mandatory insurance coverage for operational assets.
B. Cultural and Behavioural Requirements (Soft Skills / TRIAC)
TRIAC Value Expected Behavioural Standard Why it is Crucial
Accountability Extreme Ownership: Takes full responsibility for team errors, financial discrepancies, and operational failures without excuse or deflection. Ensures lawful recovery of costs due to staff negligence. Required to stabilize financial exposure.
Integrity Ethical Governance: Upholds absolute honesty in all regulatory and financial reporting. Strictly avoids and enforces rules against conflicts of interest. The foundation of FinTech compliance.
Transparency Proactive Reporting: Communicates potential risks, budget variances, or critical issues early. Enforces the Teams-Only Communication Policy to ensure an auditable record trail. Necessary to prevent recurrence of past disputes/failures.
Respect Constructive Leadership: Maintains a professional, non-argumentative tone, even when delivering warnings or corrective feedback to subordinates. Essential for fair management under the LRA.
Courage Enforcement Discipline: Has the courage to strictly enforce compliance, manage policy violators, and implement structural changes, regardless of managerial friction. Required for the new oversight structure.

Skills Required