Job Description

Job Summary

JOB PURPOSE

To support and enhance the execution of the retailers' product & services strategy. The Credit Account Manager will drive and implement practical opportunities and enhancements to improve overall turnover and account origination that are commercially viable. The Credit Account Manager will work closely with stakeholders internally and externally to manage initiatives relating to the customer life cycle. The Credit Account Manager will be responsible to manage the existing marketing team within the Commercial department.

New Business

• To support the Head of Commercial in the implementation of account and new product strategies
• Ensure that the execution of the strategies are within budget
• Consult different functional areas that influence the transformation and execution of the account and new product strategies
• Identify innovative opportunities, enhancements and business processes
• Draft / Review customer communication
• Collaborate with Analytical partners (internal and external)
• Monitor and share insights with internal and external stakeholders

Turnover

• Collaborate with the Head of Commercial in the campaign ideation process
• Planning of marketing and commercial activities in advance
• Collaborate with Analytical partners (internal and external)
• Collaborate with IT regarding all technical aspects associated with the customer journey
• Ensure that internal stakeholders are informed and well prepared for marketing initiatives
• Monitor campaigns and intervene if and when required
• Ensure customer communication is aligned with retailer's communication strategy
• Ensure timeous and accurate campaign execution
• Ensure consistent and regular campaign reporting

Collateral

• Ensure marketing collateral is in line with internal strategy and budget
• Manage relationships with suppliers
• Review all marketing collateral
• Monitor expenses according to budget
• Manage and report on Service Level Agreements and delivery
• Ensure optimum stock levels
• Ensure orders are placed and delivered timeously

Financial

• Review all invoices
• Review all monthly reconciliations

Reporting

• Formulate reporting requirements, in line with company KPI's - Adhoc and/or BAU
• Brief reporting requirements and collaborate with the relevant data analysts.
• Create / maintain reporting library

Projects

• Coordinate marketing or commercial activities relating to any new company projects
• Ensure marketing collateral is briefed, printed and delivered/published timeously
• Give support/input/guidance on product advertising/customer communication
• Drive alignment internally and externally relating to any marketing or commercial activities linked to new projects
• Review marketing material related to new projects

General

• Implement marketing strategy in line with company objectives.
• Ensure marketing creative is in line with marketing strategies
• Oversee brand management and corporate identity.
• Monitor and report on effectiveness of marketing communication and campaigns
• Collaborate with retailer's marketing and financial services departments when launching new products/campaigns.
• Maintain consistent and effective internal communication to ensure all relevant company functions are kept informed of marketing objectives and activities
• Closely working with technical team to ensure system efficiencies to ultimately improve the customer journey
• Coordinate and oversees the creative development of collateral
• Communicates with various advertising agencies, printers, and other services to help marketing projects or new product launches come to fruition

Team Leadership

• Provide visible and clear leadership to team, promoting a culture of high performance and customer focus
• Collaborate with and guide marketing team to ensure successful execution of marketing campaigns.
• Plan, direct and coordinate daily activities of the marketing team
• Conduct regular management and team meetings to ensure high levels of communication, teamwork, integration, motivation, training and productivity
• Maintain a department organisational structure, capacity (knowledge and skills) and career pathing sufficient to meet business strategies and operational targets
• Implement and maintain people management practices in alignment with company policies

Experience

• At least 5 years' experience in a similar role
• At least 5 years' experience in the Financial Services Industry
• Experience/evidence of delivery and good performance within areas of accountability (application of knowledge & skill)

Qualification

• Tertiary qualification in Business Management or Commerce qualification (Degree or Diploma)

Functional Knowledge & Skills

• Ability to think creatively & innovatively within area of accountability
• Ability to work in a fast pace, deadline driven environment
• Solid business acumen, analytical, organizational and problem-solving skills.
• Should be an active listener and learner.
• Understanding of Financial Services marketing or new business activities
• Administration skills
• Strong English communication skills (verbal & written) as well as presentation skills
• Strong Computer Literacy (MS Office)
• Building and Maintaining relationships and able to function independently
• Respectful; Accountable and Passionate individual
• Sound decision making skills
• Ability to inspire & ignite optimistic, positive energy
• Ability to think & act systemically
• Capacity to collaborate, integrate & facilitate teamwork
• Self-monitoring, personal management & self-discipline
• Learning agility & adaptability

Should you meet all the requirements and wish to apply, please send your latest CV and motivation to

ABC Worldwide

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