Job Description

Job Category: Ford Credit Services:KNOWLEDGE, SKILLS and ABILITIES REQUIRED FOR THE POSITIONExcellent Communications Skills - written and verbalStrong analytical, MS PowerPoint and Excel skillsGood time and project management skillsAbility to effectively work and engage with all levels of management.Task and outcome orientated. Rapid turnover on multiple urgent tasks/requestsSensitive to the dealer culture, specifically regarding customer orientated processes & standards necessary to drive the business forwardMust be effective at implementing new programs, procedures & enforcing them accordinglyCompliance: Understanding of regulatory requirements and compliance standards.Understand and apply all the policies and agreements applicable to the business requirementsResponsibilities:Sales Team, Credit and Processing Centre:Serve as the primary point of contact for administrative matters between the Sales team, Credit and the processing centre team.Work cross functionally with divisional counterparts on initiatives to simplify and improve ease of business including but not limited to the Processing Centre, and Credit Management etc.Streamline communication and workflow processes to ensure efficient resolution of dealer queries and requests.Identify and address administrative bottlenecks to improve the overall dealer experience.Strategic Formulation:Collaborate with the Regional Sales Managers to formulate strategies aimed at improving the performance of the sales, credit, and processing teams.Provide strategic insights using data provided to identify opportunities for growth and improvement.Develop and implement action plans to achieve strategic goals and objectives.Administrative Coordination:Coordinate administrative support for the sales, credit, and processing centre teams, ensuring efficient operations.Oversee the management of documents, records, and other administrative materials.Team Management:Manage a team of retail analysts, credit analysts, training and sales support, providing guidance, coaching, and support.Set performance goals and expectations for team members and conduct regular performance evaluations.Foster a collaborative and high-performing team environment.Compliance:Ensure that all training programs and activities comply with relevant regulatory requirements and company policies.Maintain accurate records of training completion and compliance documentation.Stay up to date on industry best practices and regulatory changes related to training and compliance.Qualifications:Bachelor's degree in business administration, Finance, or a related field. Master's degree preferred.10 years of experience in relevant industry - e.g., automotive, and or financial services with a focus on sales, credit lending, or operations.Proven experience in planning, and administrative coordination.About Us: At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.About the Team: Since 1959, we have worked with dealerships to put people behind the wheels of great Ford and Lincoln vehicles. We provide financing, outstanding service and professional expertise to five thousand dealers and more than four million customers in at least 100 countries. Prospective employees can expect a professional atmosphere with opportunities to grow.

Ford