Job Description

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Business Development Service Consultant

Details

Closing Date 2023/12/22
Reference Number HOL231208-2
Job Title Business Development Service Consultant
Business Unit Hollard Group Risk
Department HGR Sales
Job Family Sales and Distribution
Job Type Classification Permanent
Reporting To Business Development Consultant
Number of Positions 1
Location - Town / City Cape Town and Durban
Location - Province Western Cape
Location - Country South Africa
Job Advert Summary

An exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Business Development Service Consultant within our Business Development Area, for our Coastal regions xe2x80x93 Durban and Cape Town.

Hollard Group Risk (HGR) was established in 2005 and as a division of Hollard. HGR is a business specialising in Group Risk-benefits, providing a comprehensive range of flexible risk benefit solutions to employers.

HGR offers a comprehensive selection of group risk benefits, including death, disability, critical illness, and funeral cover.

Hollard Group Risk (HGR) was established in 2005 and as a division of Hollard Group.

HGR is a business specialising in Group Risk-benefits, providing a comprehensive range of flexible risk benefit solutions to employers.

of group risk benefits, including death, disability, critical illness, and funeral cover HGR offers a comprehensive selection.

POSITION SUMMARY:

Perform a servicing role for new and existing HGR clients, building and maintaining strong relationships with existing and new clients through effective query resolution. Excellent communication skills at any level to ensure that service delivery meets clientsxe2x80x99 expectations by assisting and supporting the Business Development Consultant. Strong Focus on scheme Retention.

KEY RESPONSIBILITIES:

• Ensure that agreed service levels are adhered to xe2x80x93 Continuous follow ups are necessary to achieve this. Use of a tracking tool helps.

• Assist in the retention of existing clients and business xe2x80x93 This might mean the need to assist a New Business Consultant in matching or beating rates, getting higher FCLxe2x80x99s.

• Manage client expectations in respect of service delivery. If delivery cannot be made within the timeline, you will need to negotiate or update the Client.

• Report on trends that could negatively impact service provided to clients xe2x80x93 This includes claim payments, underwriting, renewals etc.

• Attend to all queries raised by clients and ensure timely resolution of all queries xe2x80x93 Must be responded to within 24 hours.

• Provide ongoing feedback to clients regarding their requests and the status of their schemes.

• Provide monthly claims and scheme reports to key HGR clients.

• Provide ongoing education to clients regarding HGR processes and products. xe2x80x93 Each Client has individual needs.

• Obtain data required from clients to assist in the administration of their schemes. xe2x80x93 Do requests where necessary, check all possible incoming sources before requesting from Client.

• Provide constant feedback to the business on client perceptions and experience.

• Flexibility to enable to meet the clientxe2x80x99s expectations.

• Assist with the tracking of Quotes, Rate Review Letters and Claims Experiences.

• Co-ordination between clients and outside service providers eg. Doctorxe2x80x99s rooms and nurses

• Underwriting issued with status reports helps a Client to see the full picture of the medicals needed and decisions on a fund.

• Attend scheduled client meetings and always provide minutes.

Required Knowledge and Experience

• Knowledge of systems and relevant workflow systems

• Comprehensive Group Risk product knowledge

• Knowledge of business rules, processes and procedures

• Excellent written and verbal communication skills

• Competent in the use of MS Excel, Word and PowerPoint

• Achieving deadlinesService and results orientationExcellent written and verbal communication skills

• Collaborative thinking

• Sense of urgency

• Planning and organising

• Delivering results and meeting client expectations

• Must be a team player with a can-do attitude

• Innovative thinking

• Coping under pressure

• Deciding and initiating action

Educational Requirements

• Matric

• Preferable B-Comm Degree

• COP (IISA Certificate of Proficiency)

• Relevant Group Risk product and admin experience would be an advantage

• Experience in dealing with client queries.

• Must have experience attending client meetings and engaging with clients one on one

Policy

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals. We encourage applicants living with disabilities to apply.

Hollard does not charge individuals seeking employment any fees, whether for registration, application, administration or placement.

xc2xa9 Hollard. All rights reserved.

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