Job Description

Job Purpose:
To assist the Cloud and Software Team in growing business and opportunities by e.g., qualifying opportunities and recommending solutions based on the clients' requirements, assisting with the tender processes and providing business support (internal and external) to Mustek Cloud and Software customers, etc.
Responsibilities:
Business Development

• Assist the Cloud & Software Team in growing the run-rate business.
• Grow Mustek Market share and awareness in Cloud and Software.
• Design solutions in conjunction with Sales Engineering based on clients' requirements
• Assist with tender processes
• Conduct demos and POC on Mustek Solutions
• Monitor accurate and correct delivery of solutions sold (Internal and External Stakeholders)
• Ensuring quality of service by developing a thorough and detailed knowledge and understanding in area of work.
• Ensure Salesforce pipeline up to date 24/7
• Develop a clear understanding of the market needs.
• Build and maintain good relationships with partners and End Users
• Attending necessary training to upskill and maintaining certifications annually.
• Attend and arrange meetings between relevant stakeholders
• Regional travel when and if required.
• Afterhours access and work when and if required.
• Maintain a growth mindset

Customer Satisfaction

• Maintaining partner and end-user relationships and delivering the best customer service
• Refreshing and following up old quotes (part of courtesy calls)
• Courtesy calls to customers
• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs
• Promote the Mustek Eco System to partners and end-users
• Weekly/Daily Customer facing visits feedback to be provided

Qualification and Experience:

• Matric or Grade 12
• Tertiary commerce qualification would be advantageous
• 5-7 years minimum business development / sales experience within end user and partner space.

Skills and Knowledge:

• Project Management
• Marketing principles
• Customer service
• Internal process and procedure/policy
• Problem solving/analytic skills
• Administration skills (e.g., Microsoft Office)
• Verbal and written communication skills
• People and customer management skills
• Conflict management skills
• Networking skills
• Communication skills
• Evaluative skills
• Customer relations skills
• Numerical skills
• Information processing skills
• Relationship building skills
• Influencing/persuasion skills
• Negotiation skills
• Organisational skills
• Delegation skills
• Presentation/public speaking
• Attentiveness
• Deductive reasoning skills
• Comprehension skills
• Creative skills/idea generation skills

Skills Required