Job Description

Join Our Team at IIE Rosebank College
The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.
As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.
Join us on our journey of shaping futures!
Job Purpose
This role provides cross-functional leadership in business systems and applications management, working across multiple departments without being limited to a specific business unit. The position is responsible for overseeing the design, implementation, and continuous improvement of digital systems, ensuring alignment with institutional objectives and the delivery of innovative solutions. The role also provides input into IT strategic planning, contributes to digital transformation, and manages strategic initiatives that improve operational efficiency, data integration, and user experience.
Duties & Responsibilities
Business Analysis

• Analyses past, present and future business environment in area of responsibility
• Analyses business processes to determine problems, risks and opportunities for improvement, in area of responsibility
• Keeps up to date with legislation and identifies operational changes required to ensure compliance and improve efficiency
• Records business requirements and prioritises system changes
• Reviews processes and conducts process audits, as required
• Designs and documents new business processes where necessary
• Works with managers and relevant users on feasibility studies and establishing business and systems requirements
• Formulates strategies and guidelines to improve the business environment in area of responsibility
• Consults to management (both IT and business) on business procedures and policies

Application Development, Support & Testing

• Manages application support effectively and efficiently rendering support and facilitating sessions for end-users, including training
• Accountable for system testing and user acceptance and implements changes to existing systems or new applications
• Ensures all testing protocols are adhered to
• Manages the analysis of requirements ensuring thorough investigation and understanding of business needs and processes and the comprehensive definition thereof
• Ensures that all implementations meet business expectations to enhance business decision making capabilities and is responsible for ensuring user needs are met through needs analysis as well as training and support.
• Oversees requirements including data modelling, interface layouts, data flows, screen and report layouts, etc
• Ensures optimal performance, reliability, and integrity of the application, data and integration systems through a variety of techniques and procedures
• Evaluates existing systems and/or user needs to analyze, design, recommend and implement system changes
• Works with application developers and application administrators to ensure end user and application data requirements are fulfilled
• Maintains the application, and integration points regularly and automates the maintenance processes
• Complies with data and application integration policies, standards, documentation, and procedures
• Works with various teams to ensure that design and business objectives are achieved within the system development process

Stakeholder Management

• Liaises with the relevant Information Technology (IT) stakeholders to troubleshoot and resolve issues
• Ensures that vendors, suppliers and service providers (internal & external) and contractors are effectively managed. Oversees the setting up and monitoring of, Service Level Agreements (SLA's) and Operating Level Agreements (OLA's)
• Ensures appropriate service levels of support and capacity are in place to meet business demand/requirements
• Provides continuous service and systems security pertaining to applications
• Provides accurate up-to-date reporting of all support related expenses including per customer expenditure of respective support budgets
• Initiates customer service review meetings
• Records business requirements and prioritize system changes
• Provides business with a monthly review of services provided and status of planned changes and enhancements.
• Handles escalations from business and is the lead with regard to Problem Management
• Negotiates SLAs and OLA's with suppliers and the business
• Attends and reviews management meetings
• Documents and agrees on processes and procedures in place
• Communicates and coordinates tasks and projects with campus staff
• Coordinates system integration processes with internal departments as well as outside vendors

Financial Management Cost Control & Reporting

• Reduces costs related to IT Application Support delivery in area of responsibility
• Monitors the monthly billing from vendors in area of responsibility
• Approves expenses in area of responsibility
• Provides input to Departmental budget and monitors and manages costs in area of responsibility
• Provides reports regularly to Senior Management, Stakeholders and Brand Management as required
• Gives consideration to ways to increase efficiencies and optimize resources in area of responsibility and makes recommendations to the business

Project & Risk Management

• Acts as the Project sponsor for projects and implementations in area of responsibility
• Provides specialist product and/or subject matter expertise to the project teams working across the business.
• Follows up on escalations ensuring issues are resolved appropriately and timeously
• Collaborates with the respective line managers within the ICT Operations, Business Applications, Enterprise data and enterprise architecture teams to deliver on projects
• Works with the project manager to ensure that deliverables for the team are defined and that the project manager can drive delivery with the virtual team members
• Ensures risks are identified, assessed and monitored and mitigating actions are implemented

Human Resource Management

• Leads and motivates direct reports to achieve agreed objectives
• Ensures adequate and appropriate human resources are in place to deliver the business objectives
• Sets performance objectives for staff, conducts appraisals and initiates EDWs
• Draws up action plans to address poor performance
• Establish and keep up to date a succession plan for the team
• Ensure that staff attend regular training to ensure that they meet the requirements for their role and keep up with the maintenance thereof.
• Ensure sufficient capacity and success planning in their area of responsibility.
• Institute monthly reporting sessions for team leaders to track progress and compliance of systems and work done
• Onboarding and transition to new ways of working for new and existing staff

Minimum Requirements
Qualifications

• Diploma or Degree
• Professional Certification
• Bachelor's degree in (Information Systems, Informatics, Computer Size or Information Technology) or National Diploma / Diploma in Software Development /IT (Advantageous)
• ITIL v3 Practitioner (Advantageous)
• Project Management (e.g. PMP, PRINCEII, etc) (Advantageous)
• CBAP/CCBA - Certified Business Analyst Professional (Advantageous)

Experience

• The ideal candidate will have between 3 to 5 years' experience in their area of specialty, with proven exposure to systems management.
• They should also demonstrate 3 to 5 years of supervisory or management experience, along with strong expertise in business analysis.
• In addition, a solid background of 3 to 5 years in customer service management is essential

Skills & Competencies

• Leadership
• Attention to Detail
• Analytical
• Diligence and sense of ownership
• Subject Matter Specialist in area of responsibility
• Customer/ Client Service Orientation
• Critical Thinking and Problem Solving
• Communication
• Decisiveness

Skills Required