Job Description

As a Business Analyst, you will be actively involved across the entire product development lifecycle, focusing on "shifting left" practices. This includes requirements elicitation, documentation, modelling, design, testing, and continuous improvement of our SaaS platforms. Youll collaborate closely with Product Managers, Project Manager, and senior engineers to ensure excellent system functionality and user experience.
Minimum Qualifications:
BSc in Computer Science / Information Technology
OR a relevant Business Analyst qualification
OR 6+ years of relevant experience with demonstrated capability in required skills
Mandatory Experience & Skills:
Experience working in a Travel Management Company (B2B or B2C)
Requirements elicitation and documentation
Visual modelling (state transitions, workflows, etc.)
Information Architecture
Writing test scenarios and user acceptance criteria
Strong troubleshooting and technical issue resolution
Business rules and decision logic tables
Creating MVPs, MSSs, alternate scenarios
Workflow/path flow diagrams
Ability to produce feature explanation videos
Key Responsibilities:
Complete assigned projects independently or as part of a team
Produce Business Requirements & Functional Specifications
Create Interface Specs (e.g., API, webhooks)
Document Business Rules and maintain rule repositories
Participate in UAT & operational testing
Use visual modelling tools for process and feature modelling
Assist in feature rollouts and user interaction design
Preferred (Nice-to-Have) Skills:
Understanding of project management methodologies
Familiarity with risk-mitigation strategies: phased rollouts, A/B testing, feature toggles
Exposure to DevOps, Kanban boards, or visual management systems
Understanding of Agile values and principles
Candidate Attributes:
High energy and strong sense of ownership
Strong communication in English: verbal, written, visual
Active listening and analytical thinking
Ability to work independently and collaboratively in a small team
High attention to detail and initiative-driven
Ability to learn new tools/technologies quickly
Trustworthy, honest, and aligned with remote work values
Willingness to assist with after-hours deployments (typically 3 per month)

Skills Required